I hate UPS. They lose things, break things, are late etc.
I ordered some things from Wico including all of the arcade buttons, trackball and a joystick. It left the Chicago area last Friday. Then today, the scheduled delivery date, the status is updated on their online tracking service to ‘exception’. EXCEPTION?!?! That doesn’t sound good. Nope. It isn’t. They seemed to have ‘damaged’ the box and some portion of my order ‘fell out’ and was ‘lost’. Well, instead of sending it to me and letting me tell them what was missing, they sent the remains to Wico. Wico won’t ship a replacement order until they account for what they get back from UPS.
My order from Happ Controls was also shipped via UPS. Amazingly it was delivered when it was supposed to have been. Unfortunately one of the three packages was a 5 foot long heavy cardboard tube. Well, UPS decided to crush the tube and bend the marquee holder inside.
On the other hand, my computer which was shipped from NewEgg via FedEx was delivered as expected, in perfect condition… as it always seems to be with FedEx. People give the US Postal service grief. I tell you one thing, they are WAAAAAYYYY better than UPS.
February 10th, 2004 at 16:37
DUDE,IVE WORKED AT UPS FOR A WHILE IN IL. AND ILL TELL U WHAT!!! THEY DONT GIVE A SHIT ABOUT CUSTOMERS OR EMPLOYEES…..THE ONLY THING AND I MEAN THE ONLY THING THEY CARE ABOUT IS THERE MONEY…..EMPLOYEES ARE CONSTANTLY HARRASSED,INTIMIDATED AND SUBJECTED TO UNSAFE WORKING CONDITIONS….TRUST ME…I KNOW THAT UPS SUCKS…….ANONOMOUS
September 8th, 2004 at 15:41
In August, I was returning a 500-dollar tanzanite back to a jeweler’s supply store and it never arrived back to its destination. Here it is September 8th, they’ve been pretending like they never received the claim information, so my father who is also an attorney and I are filing a law suit against them. They couldn’t care less. We just left a message to a person who would give my father the information to contact their “legal department” to work out some settlement. I pray I win this and if I do, my father is getting my money or I will try and pay him. I hope we nail these bastards, I swear. They don’t care even if you sue them! I will NEVER use UPS ever again. The U.S. Post Office has been terrific. And they’re cheaper than UPS too, and more competent. I even filed a complaint with the Federal Trade Commission. It probably won’t do much good, but we hope to win this in small claims court against them. Oh, I’m so pissed I could just spit.
September 22nd, 2004 at 11:40
There are serious problems at the Gaithersburg, MD UPS station. Recently, multiple packages were sent to me via UPS from Dell. One shipment contained two packages, but only one was delivered. Surprise! Surprise, the most expensive item (one of two laptops) was the missing package.
Employees at the counter have their problems, too. I received a notice to pickup a package at the Gaithersburg station. I double checked by phone (which of course, entailed long delays while I was put on hold) to make sure the package was there. I was told it was and was reasdy for me to pickup. Jumped into the car so I could retrieve the package. At the front desk, I was told the package was not there. Fortunately, I could actually see my package on a shelf behind the UPS employee. I pointed out the package and requested it. The employee responded in angry tones, “Well how did I know it was there?” In an effort to lodge a complaint, I asked for the employee’s name and the name of the station manager. The employee refused to give her name and said she did not know the name of the station manager. Pitiful!
I now use USPS or FedEx.
September 22nd, 2004 at 11:45
There are serious problems at the Gaithersburg, MD UPS station. Recently, multiple packages were sent to me via UPS from Dell. One shipment contained two packages, but only one was delivered. Surprise! Surprise, the most expensive item (one of two laptops) was the missing package. Dell must now ship me another laptop because UPS can’t find the first one.
Employees at the counter have their problems, too. I received a notice to pickup a package at the Gaithersburg station. I double checked by phone (which of course, entailed long delays while I was put on hold) to make sure the package was there. I was told it was and was ready for me to pickup. Jumped into the car so I could retrieve the package. At the front desk, I was told the package was not there. Fortunately, I could actually see my package on a shelf behind the UPS employee. I pointed out the package and requested it. The employee responded in angry tones, “Well how did I know it was there?” In an effort to lodge a complaint, I asked for the employee’s name and the name of the station manager. The employee refused to give her name and said she did not know the name of the station manager. Pitiful!
I now use USPS or FedEx.
October 20th, 2004 at 01:01
I’m gonna vent… so brace yourself! About three weeks ago I bought and Alienware computer from a friend out in IL to be shipped to my new home up in Victoria BC. Well off it went in the brown truck and me eagerly waiting with my tracking number in hand. After several days I jumped on the UPS website to see where my package was at… When I read “Exception” I had a feeling that something was amiss… the explaination said something about a mis-labeling and it was rescheduled. Well here I sit today with nothing but a fancy tracking number. Believe me, dont bother calling, no one know whats going on with that company… I honestly think that have people hired at their homes who get on the website and re-read the exact information that is available to us. Anyhow the claim is being filed tommorow and we’ll see where that goes…. the slim skinny of it all is, run from the brown truck. You’d be better off trying to walk your package there yourself.
October 27th, 2004 at 00:48
Everything went smothly untill my parcel was stopped customs upon entry into Australia. I dont blame UPS for that. Anyway I had to pay fines to UPS/Customs for 80 bucks in order to get my parcel released.UPS called me and asked for credit card details, they charged my card and told me that they would deliver to my door the next day. yeah right… thursday nothing. I call customer service, they assure me that it will be delivered on friday. I call friday. They say first thing monday. I call monday. “ohh… the last person you talked with screwed something up, she didnt put in the details correctly” I will send it out on tuesday. Did it arrive on tuesday? I wish.. I call again, they again promise wednesday. Today is wednesday. I have called them again, they told me their computer system was stuffed up. But guess what, I dont need to worry because my parcel is going to be delivered on thursday! As If! So my question is how f**** hard can it be too deliver a parcel? The parcel is right here in this city, it’s taken eight bloody days, and I still have not recvived it. Iv’e tried to be polite, I have asked them to f*** off, nothing helps. Basically im driving there now to get my parcel.
December 10th, 2004 at 20:11
dear people
i am owner of an iron work company in new york.
one of my machines broke on tuesday (i needed to use this machine ASAP) i called my machine part dealer in chicago and ordered the new replacement part on wednesday. the part dealer sent the part with UPS (Untimely Problematic Stress-causing) next day air with the garentee of 10 am the next day (a big lie). it didnt show up the next day. i called later that day. they say it came by around 9:30. So i said ok deliver it the next day. this time just to make sure i left one of my worker out on the front (from 7 am to 12 noon) to make sure to get the package at all cost. (no luck f$#@ UPS)(also had to pay for the worker for his time) i call UPS again. this time they tell me the package was sent, but to a different address so some unknown reason. so after some yelling and correcting, i ask to pick it up but they wont let me because UPS does not open on saturdays (grrrrrr) so now i have to wait til monday to figure it out. so basically going to waste at least 5 days for some thing over night. F$#@ UPS.
January 3rd, 2005 at 17:28
March of the Brown Shirts
Fourteen packages rerouted three times within UPS. The UPS Soccer Team is at it again and they remain a poor…
January 6th, 2005 at 16:00
I found a company express save industries. You can find them at www.shippersavers.com. They gave me discounted DHL rates and saved us a lot of money on freight quotes. I never had an issue with them so far. I highly recommend them.
January 9th, 2005 at 22:19
www.shippersavers.com is a great company to work with
January 15th, 2005 at 16:13
To: UPS Customer Relations
From: Larry W. Linnell, MD
Friday, January 14, 2005
Re: Complaint against XXX XXXXX and the UPS Customer Center at XXXXX XXXX XXXXX, NM, InfoNotice number *********.
Dear UPS Customer Relations,
I am a medical physician here in Roswell and I work 12 to 14 hours a day, five to seven days a week at the Eastern New Mexico Medical Center. I live alone and I drive a subcompact car. Like everyone else, from time to time I have had bad experiences with UPS’ poor service. So, as soon as I found out that Ecost.com was going to ship my item by UPS, in order to avoid another UPS non-delivery, I went in person to the UPS warehouse on **************, NM and told them that this time I would PLEASE like them to deliver my package when it came, and I signed a delivery slip ahead of time so that the item could be delivered. Predictably, when the item came it was NOT left at my house. Despite my preemptive entreaties in person, I was simply left a UPS InfoNotice. This notice stated that a signature was required on delivery in person. I made several phone calls to UPS 1-800-833-9943 and I explained that I did not have any one else that could be there to sign for the package, that I did not have any alternative places to deliver the package, and because of the size of the package and the size of my automobile I could not pick up the package at the warehouse. Of course UPS could not give me a definite delivery time for me to meet them, could not deliver in the evenings and does not deliver on weekends! The only suggestion I got from UPS was to have the package returned to Ecost.com at my expense. I then called the Ecost.com customer service manager to see what suggestions they had for alternative shipping and delivery to try to get my purchased goods delivered. After several phone calls back and forth from me to the surprised Ecost.com customer service manager (who mentioned that UPS was “weird?), from Ecost.com to UPS and from Ecost.com to me, it was determined that Ecost.com HAD NOT specified that a signature was required on delivery in person, and had in fact, expected the package to be delivered by UPS! I was told that the decision to restrict the delivery (and to further inconvience me) was made by the UPS Customer Service warehouse manager, who I was told was XXX XXXXX.
It is bad enough that UPS’ policies are so inflexible that you are unable to make a routine delivery to me, but it is unconscionable that UPS would unnecessarily make a delivery even more difficult, delayed and expensive in this case by locally arbitrarily adding on unnecessary and unrequested restrictions such as this totally bogus required signature in person. I was finally able to pick up the package at the warehouse, which surprisingly, I was just barely able squeeze into my car and take home.
I am NOT a satisfied UPS customer.
I look forward to avoiding UPS as much as possible in the future.
Thanks for nothing,
Larry
January 24th, 2005 at 20:26
I worked for UPS for 9 years & was sacked for “in-appropriate use of company e-m@il”
At my disciplinary hearing, I mentioned that my offence was really only office banter taken out of context & at least I had no PORN on my pc like other folk in my office - East Midlands Airport - EMA UK.
Blimey, 35 other folk SACKED!
February 4th, 2005 at 02:50
haha I pick up your chit from happ for ups. ups sux really bad and youre lucky as hell I didndt bust up your happ control package off of garlisch in egv.
February 12th, 2005 at 04:56
I now work for ups in customer service. What a shit hole. They have a bunch of high paid idiots who walk around, or sitting in meetings thinking of things people have to say. it resembles irs tax code. no wonder they are loosing market share. During christmas time they lost a shitload of money due to renting a lot of planes and trucks. Why they are bogged down with useless fart heads walking around spying on employees, or putting them on some improvement program, fedex and dhl are taking there market share. They lost about 1 1/2 and they are freaking out. the website sucks compared to fedex’s. I have never worked at such a shitty place in all my life. people work there asses off only to be told that’s not good enough.
February 18th, 2005 at 20:48
With a Master’s degree in Teaching you would think that I should be able to handle a simple addition problem. UPS taught me something new today. 3 day air does not mean 3 days (or even three business days). 3 day air means actually 6 days. What 3 day air means is that your package will arrive somewhere in 3 days, not necessarily your hands.
April 8th, 2005 at 20:37
ups is a f***ing horrible place to work. managment simply could give a shit. these fuckers roam around like assholes telling people to get of the clock when their jobs arent even completed yet. Their overgoods department is severly fucked up. thats were all of your missing shit goes but nobody nows its there because its all pilled up in a fucking corner. they have the ha ha I have your money and your package so fuck you syndrome. use fedex next time you will be happier.
April 18th, 2005 at 14:30
our company continues to have products lost in transit. we later find them being sold on Ebay. They are legitimately sold in containers to those who put it on Ebay. Does anyone know who and where the company that sells these containers are located. UPS, Fedex and DHL are all using them. They all deny that they sell lost goods, Yet we continue to find oour lost equipment on Ebay. All I have been able to discover is that one of the locations it in Utah and might be called uboat.
April 19th, 2005 at 06:13
all u guys suck!!!!!!!!!!!!!!
April 21st, 2005 at 15:52
Im a supervisor for UPS, and I can tell you above all, safety is number 1. We really do care for the employees. Customers too! Our goals for missort frequencies go up every year. You think if we didnt give a crap about the customer that we would keep low goals.
April 27th, 2005 at 08:10
I bought a dell laptop computer couple weeks ago 4/14/05, and they shipped it thru ups 4/21/05. today it is already 4/27/05. and i havent receivedmy stupid package. i have called there so called 800 number and they are no helped. all i heard was bunch of excuses that there stupid delivery boy left my package at their site. what he supposed to deliver his crackhead.
May 3rd, 2005 at 19:27
I just when online to make a application at UPS, had to stop because I was in School. Came Home When on line and I can’t finish and you can’t contact customer service, for the application know way you can. and it does suck!!!
May 3rd, 2005 at 22:55
I was home all day (work from home) and sat facing the window where I can see the driveway. Supposedly, the UPS tracking said that my package was delivered and placed on the porch. Bull****. I was home all day - further - why the heck did they not knock??? I called UPS immediately and guess what, they say I can’t do anything about it and that I need to contact the sender to set up a tracer. Moreover, that customarily, UPS workers don’t knock and just leave the package anywhere. surprise, surprise. I honestly think someone at UPS took my package already… it’s so close to mother’s day, I bet UPS crooks are making a haul.
May 8th, 2005 at 02:51
Hi All ex ups employees, I am looking for any ex-UPS Employee that was done wrong by UPS for any reason at all. I would like to get a larg e gruop together a shout as loudly as we can. I would like to get the news
media involved nathion wide. I believe that a large group can accomplish a lot against UPS. We can right any wrong in numbers. My email is mesamlw@netscape.net phone# 480-228-0712
May 9th, 2005 at 16:04
03/23/2004
State Plan Fines UPS for Alleged Evidence Tampering
Related Resources
• All Enforcement Compliance Resources
• All Enforcement Training Resources
Utah OSHA has accused United Parcel Service (UPS) of alleged tampering with evidence regarding the death of an employee last August 19. As a result, the state safety program fined the package delivery giant $71,700; UPS plans to appeal.
At issue was the electrocution of 33-year-old UPS employee Mark David Hills, who was killed when he made contact with an electrically energized metal surface. At the time, he was trying to retrieve a package that had fallen from a conveyor belt, according to The Salt Lake Tribune. The conveyor was located in a semitrailer that backed up to a loading dock. Hills and other employees placed packages from the conveyor onto UPS delivery trucks. Reportedly, a light fixture inside the trailer had failed several days before the accident. That damaged electrical circuits unknowingly energized the trailer that, according to Utah OSHA, had not been properly grounded.
OSHA says that after inspecting the site following the fatality, its compliance officer told UPS not to allow anything to be moved. But when he returned the next day, the OSHA official learned that UPS had brought in an engineering company to inspect the grounding system. The OSHA employee also suspected that the accident scene had been tampered with in other ways, including removing the light fixture. This, OSHA said, made it impossible to duplicate the conditions that led to the accident, which is critical to conducting an investigation.
These actions led OSHA to fine UPS $70,000 for willfully violating standards by “deliberately … altering equipment, materials, or other evidence.” Another $1,700 fine was levied for serious violations involving the electrical systems. UPS claims its actions were not tampering, but efforts to protect its employees.
May 9th, 2005 at 18:05
I used to work in one of UPS’ customer service centers, not a 3rd party company, but an actually call center run and operated by UPS. This was before UPS went IPO and before and after the strike, just to give you an idea of when it was. UPS had an incentive program where if you talked a business or individual into establishing a daily pick-up or air-shipping account you would earn points that you could redeem for merchandise in a catelog or Walmart/Sam’s club coupons. Because I had been with UPS for a while I would even earn residuals on older accounts that I had helped set up. This was like a $300.00 a month bonus because I could use the points at Sam’s Club and buy food with them. Eventually I got fired from UPS because I caught a manager doing something dishonest, called him on it, and had my own integrity questioned instead. Almost two years after I was fired from UPS I received a W2 in the mail from UPS indicating that they had not reported income that I had made that year. I thought this was really strange since I didn’t even work for them in that particular year. I called their Human Resources people and asked about it and they told me that the points I used for Sam’s Club was taxable income that they had failed to report. To me it was just like an extra slap in the face after having been fired. I don’t doubt that they neglected to report the income because they’re so backasswards on every thing else. The problem with UPS is that they’re a very large company and there is no accountability between different departments. In fact for me to even get noticed, I had to question a manager’s integrity and that brought the fury of hell on me.
I can also tell you a story about a married manager that was poking one of the female employees while they were both on the clock and both at work. I can tell you about how they use their loss-prevention department to intimidate individuals. I can tell you about how they kiss the Teamster’s asses and tell all their non-union employees to go fuck themselves. UPS is a fucked up company and I hope that nobody that reads this ever uses them. They charge way more than the USPS and damage/lose a higher percentage of packages. There is a good chance that there could be another labor dispute in the future and your package will sit in a warehouse for weeks before it gets delivered.
BOTTOM LINE, DON’T USE UPS!!!
June 6th, 2005 at 21:02
Atlanta-based UPS is offering customers who are part of the lawsuit vouchers for UPS service — some worth up to $8,000 apiece — if they can prove they bought the “excess value” package insurance from UPS going as far back as 1984.
Several million customers from 49 states are eligible for vouchers under the nationwide settlement, according to attorneys for the plaintiffs in the case, which was filed in U.S. District Court in New York. The court recently approved a preliminary
June 6th, 2005 at 21:02
http://atlanta.bizjournals.com/atlanta/stories/2004/04/05/story6.html
June 6th, 2005 at 21:11
Atlanta-based UPS is offering customers who are part of the lawsuit vouchers for UPS service — some worth up to $8,000 apiece — if they can prove they bought the “excess value” package insurance from UPS going as far back as 1984.
Several million customers from 49 states are eligible for vouchers under the nationwide settlement, according to attorneys for the plaintiffs in the case, which was filed in U.S. District Court in New York. The court recently approved a preliminary
http://atlanta.bizjournals.com/atlanta/stories/2004/04/05/story6.html
June 11th, 2005 at 15:45
Hi, I’m actually switching from ups back to the us postal service. Anybody have experience with the following sites to print postage?
www.shipwire.com
www.usps.com
June 30th, 2005 at 15:59
I have file a claim with UPS . I have recvd 9 calls from 9 different people regarding this claim. It seems to me that they do not want to pay for the package they lost . If im not mistaken when you ship a high value package it has to be signed for by the driver and then at the terminal showing what hands have been in contact with this box . I figured that it would be safe and easy to track. Come to find out they lost the package and are in the process of trying to locate it . They sent me a claom for and told me it would take 10 bus. days for the claim to be final . 11 days later they told me the security dept has found the package but cant tell me were it is . They found it 9 days before the claim was due . Now they tell me that they have not found the package and that the claim is being reissued . I have spok to several customer people and they cant give me a resulution . I hate there customer because they have no stroke and cant produce a real answer . They just give people the runaround to by time . I hope they loose more customers and go bankrupt. That probably will never happen but it would be nice . Just to inform you guys that UPS just purchased a freight company that sucks to . So watch out for it to . I think it is overnight freight which sucks just as bad . Again I hate UPS .
July 8th, 2005 at 17:30
I found one extremely rare watch in online store in Switzerland. I paid for it and it was mailed with UPS and guess what - UPS MOTHERFUCKERS LOST IT!!!!!!!!!!!!! I cannot believe it. I spent months in my search and some stupid fuck just dumped it somewhere. Wow, guys, that hurts …
July 9th, 2005 at 20:06
Here’s a great link for you morons, http://www.ups.com/content/kw/en/about/news/02_25_2003_WMA.html
July 11th, 2005 at 22:36
^^That link is two years old. And horribly misguided.
July 14th, 2005 at 21:50
Here is a lovly Next Day AIR package sent by UPS
I really do wonder what this package did on Wednesday, July 13, 2005
Jul 14, 2005
7:37 P.M. JACKSONVILLE, FL, US DELIVERY
Jul 12, 2005
11:46 P.M. JACKSONVILLE, FL, US DESTINATION SCAN
6:40 P.M. JACKSONVILLE, FL, US ARRIVAL SCAN
6:24 P.M. JACKSONVILLE, FL, US DEPARTURE SCAN
6:07 P.M. JACKSONVILLE, FL, US ARRIVAL SCAN
4:27 P.M. LOUISVILLE, KY, US DEPARTURE SCAN
4:23 A.M. LOUISVILLE, KY, US ARRIVAL SCAN
2:25 A.M. LOUISVILLE, KY, US A FLIGHT DELAY OCCURRED BECAUSE OF MECHANICAL REASONS
Jul 11, 2005
9:19 P.M. LOS ANGELES, CA, US DEPARTURE SCAN
7:19 P.M. US BILLING INFORMATION RECEIVED
7:01 P.M. LOS ANGELES, CA, US ARRIVAL SCAN
6:31 P.M. GARDENA, CA, US DEPARTURE SCAN
5:46 P.M. GARDENA, CA, US ORIGIN SCAN
July 15th, 2005 at 09:48
I just had my account with UPS suspended. We are a small business and have been using UPS for 15 years.
Why was my account suspended? Because six months ago UPS double charged us for a shipment and then no one, I mean NO ONE in their convaluted company could figure out how to take the charge off. In the mean time they suspended our account three times before someone with half a brain figured out how to take the charge off.
But that didn’t stop them. According to them we didn’t pay our bill on a timely basis. We have been paying our bills with them the same way for years. No suspensions last year, or the year before, or before, and so forth.
Tell me any other company that has 7 day bill payment timeframe. Thank your members of Congress for allowing UPS to charge us a tariff on domestic shipments. God forbid you are 1 day late “It’s the law that you have to pay us in 7 days”. If I hear that one more time…
We spent countless hours (over 80 at our last figuring) on the phone with UPS “Customer Service” representatives who haven’t a clue.
On top of everything else, 3 months ago they implemented “ED”, their new delivery system. For 10 YEARS our deliveries (ground and air) were in the morning. Our pickups were in the afternoon.
Our entire production schedule revolved around these times.
Now, with “ED”, our ground deliveries show up anytime between 1:00 and 4:00, many times after our afternoon pickup.
Thank you again.
UPS doesn’t have a clue what customer service is. The executives of that company insulate themselves in Atlanta from their customers with no way to contact them or complain to someone who has the authority to do anything about a problem.
Instead we are stuck calling an “800″ number and talking to some moron who doesn’t give a damn about you or your problem. I have gone up the “customer service” ladder as high as you can go in that company (short of getting any executive) and they are all worthless.
Even our driver has told us to stop using them. He said if enough people stop using them maybe they will get a clue and listen to their customers.
So here I am. Shafted by a problem they caused in the first place!!
July 18th, 2005 at 15:02
I would like to invite you all to come discuss how much UPS sucks on http://www.ups-sux.com
July 21st, 2005 at 22:10
I have been a UPS driver for 22 years and have hated every fucking minute of it. At 42, I recently finished my marketing degree, which UPS paid for, and dig this….because of that…Fedex has offered me a job in Business Development. UPS wouldn’t…how fucking funny is that. I’m gonna take the job and make it my personal mission to take every fucking customer they have!!!
July 22nd, 2005 at 13:36
I recently sold an outboard motor on ebay, sent it via UPS, it got there on time, but severely damaged, the intake manifold was snapped in half, and the fin on the bottom of the gearcase was snapped off, it was obviously mishandled. I paid for insurance for the amount I sold the motor for, upon hearing the bad news from the buyer, I contacted UPS, they went out and picked it up from the buyer, and I’m hoping they resolve it quickly, but I’m not holding my breath. This is my last business dealing with them.
July 25th, 2005 at 11:02
Wow. I got off from a really shitty (is there any other kind?) day of work at UPS a couple hours ago. I hop online, go to google, and just for the hell of it, type something about UPS sucking. Voila! I find this. Hilarious.
I’ve been working at a UPS in IL for years and also have hated every fucking minute of it. One of the most asinine things about working for UPS is their alleged safety program. The UPS I work at is unsafe as all hell, and they have pencil pushing dick wads walking around the center, pretending to “inspect.” stuff.
I’m busting my ass only to get MY ass klcked on a daily basis by management cause it’s never good enough, and all the while I’ve got some yes man asking me “safety” questions.
UPS doesn’t give 2 shits about safety. Hell, they don’t even care about their customers, or their employees. All they care about is having enough money for their CEO’s private jets.
I can tell you that EVERY day at my UPS is a disaster. Mountains of packages that can’t be put away cause everyone has WAY too much to do, Broken shit everywhere… DO NOT send your stuff through UPS–unless you want it broken ala that scene from Ace Ventura Pet Detective. What a shithole.
July 27th, 2005 at 21:18
I was brought up into management by UPS since I was a young man age 20. I worked for the company as a part time preloader and was promoted a part time supervisor. From there, I went full time as a driver, full time supervisor, and finally a center manager. Nobody believed in UPS more than me. I attended all their labor relations, supervisor basic training, etc. I fully agree that UPS main concern is their bottom line rather than people; although, they profess to be a people oriented company. I witnessed, in a UPS conference room, in front of several UPS management personnel, a UPS division manager harassing the local physician (who cared for the injured UPS employees,who got hurt on the job) to deny the injured employess time off because the district’s compensation was growing. This is just one example. My own termination story gives another example. Due to the stress and harrassment I received from my division manager over poor budget planning from the IE representative and the accounting manager, I turned to drugs to relieve my pain. Mind you, I never had used drugs in my life and now at age 36 I find myself with a drug problem. I go to the UPS employee assistance program under the supervision of the Metro Jersey district. The first day I meet with the administrator, she asks me to sign papers. After reading the paper, I realize that UPS is asking me to relieve them of any liability if my treatment is not successful. Unsure if I should sign, the administrator tells me that I don’t have a choice, if I don’t sign, UPS will fire me. So, I walked out. The HR manager calls me and makes me feel worst than I ever did with a condesending conversation. Bottom line, I quit. Months later, I get my life back after the real stress was over and I began to enjoy life for the first time in a while. However, I ran into an old UPS friend who told me that the managers were huddled around laughing about my situation. UPS is a corporate giant that could care less about people. My hope in writing this blog is that someone from that company would read this and wake up. The company has good roots and good resources that could be used to improve society if the UPS management would loss their greed for money. I believe that UPS will be a falling giant if they don’t change. I am glad to see FedEx coming up with the ground business. UPS never thought that would happen and now it is , which makes me happy.
July 28th, 2005 at 16:22
i had the same problem with ups, my son sent me a present thru ups 2wks before my birthday,i never got it no matter how much i called them,they are all promisess and no deliver, isnt it a federal offence to steal peoples mail ?
July 31st, 2005 at 14:40
I bought several thousand dollars in Wireless internet equipment for my company in Mexico on 7/8/2005. I had it shipped to my wife in mexico from the seller. it took awhile to clear customs but it did get cleared on 7/20/2005. thats 12 days in customs. fedex dose it in 6 days of customs. but i thought oh well no big deal. well its now 7/29/2005 and they say the package might be delivered on 8/4/2005. thats 13 days to go from mexico city to villahermos. thats like from L.A. to san fransico in 13 days. I have been on the phone everyday since it has gotten cleared. they have came up with every excuse imaginable. they even said that the address dosnt exist. I had them read back the address and told them ive been living there for 12 years so im pretty sure it dose exist. and i told them that fedex has never had a problem delivering to me ontime ever… I paid $110 for world express ???? I belive that using that word “express” is fraud. I did a calculate time and cost and it said it would take 2 days. so whats up with this 2 month shit. then they said it was in a remote area ??? its 40 minutes from the capital of tabasco (pop 800,000) in a city of (pop 56,000). that is not remote !!!! and its not remote for fedex or dhl who deliveres daily to my address. then they said since they dont deliver daily they would have to wait till they had enough packages to make it worth their while. Is that my problem their not doing enough buissness ???? why do i have to get the shaft for thier lame buisness practices. After had having enough pain and suffering i asked them what can i do to get my f^%$^%$@# package shipped. they said youve done everything you can. I said then why hasnt it been delivered ????? I told them my company is loosing $400 a day for thier pathetic, lame, crappy, small time, shit colored company. and how do i get remberssed ? they said i cant……… FUCK UPS!!!!!!!!!!!!!
August 1st, 2005 at 16:47
Ups sucks ass! my fiance has worked for them for 4 years, first as a pre-loader now as a driver (but not for long now.) and they have screwed him so bad. He works 10-12 hours a day. Yes the money is good and the benefits are incredible. But if money is not all you care about, UPS is not for you. you will have no life! if you want vacation around any holiday or any of the 4 summers months - forget it unless you have worked there for 10+ years. Getting one day off for a wedding was like pulling teeth. my fiance has skin cancer 4 years ago and needs off ONE day every OTHER month and they give him a hard time. they said he is “lucky” that they are leniant. WHAT A FUCKING JOKE!
if you are sick, dont even think about calling out - they dont let you. they tell you to come in and then see how you feel.
if you injure yourself on the job, they suspend you for 3 days saying you didnt use proper safety measures. do they have cameras in the trucks? NO!
meanwhile, they dont teach you safety measures.
if you are injured and cant work, they force you to see their workers comp doctor who says your fine (because UPS pays him to say that.)
the company will use all of their good employess who are tired of being abused by the asshole pencil pushers
make the switch to someone else
August 4th, 2005 at 23:05
My brother sent me a package on monday.I was on the phone with him when he was sending and he gave me the tracking number right when he was done. So I figure i should wait until at least the next day before i look up the tracking number. He bought the three day and it should be here by friday at the latest. Its late thursday nightand i still can’t get the package tracked it says ‘ UPS could not locate the shipment details for your request. Please verify your information and try again later.’ I’ve verified the info a million times and I emailed them but no response as of yet. If its supposed to be here tomorrow shouldn’t it say something. its very frusrating.
August 11th, 2005 at 11:23
As an ex employee with UPS I can tell you they don’t give a shit about their employees. If your not ass kissing or sucking up to someone your not going anywhere. It amazes me how a manager that cost the company thousands of dollars can just step down from their position into a “created” position. Then when a supervisor reports employees “confidential” of course, for stealing company time the supervisor gets harrassed by management and HR. UPS needs to revise their handbook or better yet not even waste the time or money on it.
August 18th, 2005 at 08:48
For every story of negativity, there are probably 100 that are written about the good things UPS does. Yeah, they do screw up, majorly sometimes. No doubt about it. That’s going to happen when you deliver 13 million packages a day. 13 million. A .001 defect ratio would be about 13000 a day. That’s alot, in and of itself…but rather small when you think about it. Their competitors are no better, if not worse. As with any large company, you are going to get both management, and hourly employees, that aren’t up to measure in regard to performing their job in a efficient and professional manner. You’d like to think that is possible. However, it’s not. Great people, and assholes unfortunately, permeate every aspect of life. UPS doesn’t have any different mix of either, I’m sure. I’m pretty sure that most companies don’t advocate poor management, poor service, and poor employee relations as the company mantra. That wouldn’t make good business sense. In fact, it makes no sense. I don’t blame anyone for being pissed off for the reasons previously posted. They have legitimate gripes, and I’d be upset, too. I’m just thinking that maybe these are the exceptions, and not the rule. Anyway, that’s my two cents…for what it’s worth.
August 22nd, 2005 at 17:01
UPS just delivered my baseball tickets for Red Sox @ Angels, both teams #1 in their division. Did I mention this game was yesterday. The tickets were sent overnight 6 days ago. UPS located them in LA on Friday and scheduled Monday delivery. I called them and spoke to a supervisor explaining the situation. He said there was nothing they could do, they could not access the package until Monday. Thanks for the opportunity to vent!
P.S. why is Bmac (previous posting) spending time reading this sight and trying to convert the thoroughly pissed off?
August 22nd, 2005 at 21:11
Golly Bmac, if UPS make so FEW mistakes, why don’t they do a better job of rectifying them. It appears from these postings that many complaints are from customers who were not treated well when a package was lost.
By the way, UPS just lost our $1200.00 original watercolor from Lake Tahoe. All I can find out is that it is in EXCEPTION status. How do you think this will end?????
August 27th, 2005 at 13:08
I ordered a guitar from Musicians Friend on the 11th. It was shipped “Priority 3 Day”. The day before it was supposed to arrive its status changed to “Exception” on the tracking site. I called, and was told to contact the shipper. *That* is what I don’t get. They know something has happened while the package was in THEIR hands, yet I had to contact Musicians Friend to initiate a trace. It doesn’t make sense to me; this will quite obviously delay resolution that much longer. UPS sucks ass. Period.
August 30th, 2005 at 17:11
Amazon and UPS are equally fucked up companies. Amazon will not allow an order to be corrected for a shipto address, and UPS does not have any way to be informed of a change of address so that products do not get delivered to the wrong person. I moved recently. I tried to update my shipto address at Amazon. When I placed an order it got scheduled to the old address. I could not change it. I paid for it. I cannot call UPS or Amazon to talk to a human because there are no humans working there. Only fucking morons.
August 30th, 2005 at 23:43
What gets me most is that the regular mail; can be sent faster that ups Ground. Have you ever followed their package progress? They can sit for 2-3 days at a local routing center. If they set a date for delivery they do everything to keep it including siiting on it for days!
September 1st, 2005 at 14:27
This site blows my mind. I sympathize with all of you who have (or continue) to work for this company. The previous statements describing their disregard for people is completely accurate. I am still an employee and hopefully will reach retirement before disability. I love my job and my goal is good customer service. I can honestly say, my customers appreciate my effort.
Now, let’s get to the reality of the daily grind! The daily goal is simply getting the Hell out of that manipulative, mentally abusive shithole. What kind of fucking training do these monsters go through when they go into management? Unfortunately, I have no choice but to continue my employment because the money is so good. The cost of living in the Pacific NW is astronomical and I have children to put through school on a single-income household budget. I have been with them for a decade of my life and I hate to give up and quit. I want to fight and learn how to legally prove excessive mental abuse. They have of way of using subtlety that slowly corrodes the self worth of truly good people. On a whole, upser’s have a high moral and ethical code. We are constantly being coerced and intimidated. But, they never leave concrete evidence so it can be proven! They look at you like your a fucking crazy person if you call it on them. If Hoffa Sr. was still representing the Teamsters, maybe the “What Comes Around, Goes Around” theory would come true. My dream will remain, attending the PCM and hearing about the “dreadful disappearance of the entire Washington District, management team. I would say, “Oh gosh, what a pity. Now let’s get outta here before we have late NDA. (next dat air, for any non-UPS slaves unfamiliar with all of the stupid fucking acronyms they use)”.
September 4th, 2005 at 14:18
One up for UPS. They located our watercolor.
Thanks to whoever.
Cheryl
September 6th, 2005 at 12:33
Wow - peas and apples. I had something delivered by DHL a few weeks ago; US to UK. I could track it just fine and it was delivered the same day it arrived in the UK. UPS - guess what? Another item, thisa time from Hong Kong to the UK. It apparently took a 30 minute trip from HK to ANKORAGE ALASKA!!! Then back to HK an hour later. I really don’t think so… Then it went to the US, then arrived in Europe and then the (apparently, as the track didn’t report the location - duh!) UK - where it has sat for 3 days. It was marked as being out for delivery today and here I am sat at home in the evening having wasted my day waiting with no parcel. Why is it that with all the bar codes and databases that DHL can clearly track a package and UPS can not only do it inaccurately but take 3 times as long to (not) deliver it? On the strength of this I’d NEVER send anything by UPS.
September 6th, 2005 at 20:31
We ship over 500 packages a day, unfortunately UPS has a monopoly. UPS Sucks and pushes their weight around because they know they are the only alternative.
When they feel like getting the message accross, they are known for suspending large accounts temporarily to fend of discussions about account discounts.
Late deliveries, unhappy drivers, multiple hidden charges, overcharging on bills and a yearly 8% increase in rates. Come on, the USA deserves a new competitor to level the field.
September 12th, 2005 at 18:02
How funny is this?
I just posted on my blog about how great and fantastic “brown” is for me … my company has been loyal UPSers for the past three years because of their WorldShip software (it’s quick and easy and conveinent) … but the downside is that for us, literally 1 out of every 20 packages we send gets lost, re-directed, not delivered on time, et. al.
And the best part is … you know how you can put the shipper’s phone number on the package? Has anyone EVER gotten a call from UPS??
Once, I ordered something online and had it sent to my house — about a week after it was supposed to be there, they delivered it to my work — without me giving them that address. And my latest run-in… I ordered a jersey to wear to a football game this weekend, ordered it like a week ago… they shipped it on the 3rd, tried to deliver it on the 7th, I signed the “leave my package” note, and the UPS never came back. 3 business days later — no one can find my package, it hasn’t been scanned since that morning, and the best part is — they WON’T run a trace — I have to have the company do it. What is the company going to tell UPS that I can’t!? I have the ship date, tracking number, infonotice number … are you kidding me!?
I can tell you what “BROWN CAN DO FOR ME”… … …
September 19th, 2005 at 06:16
Hello,
I have been a “upser” for over 4 years now and yes I agree UPS is a tough place to work but the rewards are worth it (to me). I receive full health benefits for my family as well as the opportunity to earn over 90K in 2006.
To avoid damages to your products I wouldn’t recommend shipping anything large and fragile through the UPS system. A plasma tv is definately a “no-no”. If you must ship something large, use the next day air service. Keep your parcel in the Ups system as short as possible. This lessens the chance of it getting damaged or lost.
Also, make sure you tape your packages like they are going “to war”. A lot of packages open up due to poor taping. Put tape all aroung your package and properly secure it. Odds are your package will have about 150 lbs. of pressure on it.
I’m sure the companies you guys own or work for have upset your customers just as much as UPS so don’t be hypocrites. Also to you Upsers, if you need a hug go ask your Mommy ‘cuz Ups management isn’t going to give it to you. This is a place of business not your home. Stop being so sensitive.
September 21st, 2005 at 18:51
UPS left an unsigned for package on my doorstep which was promptly stolen. It was a camera which I bought at 85% off. The company ( SmartBargains.com) agreed to replace it and I put a bright blue sign on my doorstep, which meets the sidewalk, reading “UPS do NOT leave a package here… Hand delivery and signature only” The replacement camera was left atop the sign and promptly stolen also. Now I am searching for companies that only use fedex and USPS.
October 1st, 2005 at 10:10
Wow, I just read the comment of MATEO G. Nothing could summerize the attitude of A UPS sprvsr better than that.Only thinking of his 90K a year and his insurance plan.You said UPS is a tough place to work but since you’ve only worked there for 4 years,obviously you have never actually earned your money with your back.You don’t even talk to customers,much less know anything about any of thier complaints.Why don’t you go back to UPS {a.k.a.}brown nose.com and stick to what you know which is not very much about working for a living and the employees on this blog won’t have to show you what to do with your taping suggestions.And as for hugging my mother,why would I have to when yours just got out of my bed!
October 1st, 2005 at 22:55
This story is true. I swear.
A few years ago, I sent a CD to a buyer who just so happened to work for - you guessed it, UPS. She requested that I send it to her work address, which was clearly designated so and so in care of UPS xx Center, but just to ship it through the post office, since it was only $2 USPS and would have cost at least $5-6 if I sent the CD to her through UPS.
The package never got to her. When it was finally returned to me weeks later, with the words NO SUCH ADDRESS stamped all over the outside of the package, there were also very visible sneaker prints on the outside of the bubble mailer. The CD case was smashed into little bits. The CD itself was remarkably undamaged, there were some surface scratches that hadn’t been there before, but it played just fine.
The buyer was so nice. I offered to send her the package just so she could see the condition and the sneaker footprints that were all over it, but she said no, I believe you, it has happened to me before.
I didn’t want to resend her the CD since now it was all junked up, but I gave her a refund and I found a link to a major music website where she could purchase the same CD brand new and have UPS ship the item to her.
October 5th, 2005 at 14:59
as far as leaving pkgs w/o signature,pay attention. say you have 10 pkgs a day that require a sig, if no one is home,guess what? you get 10 more stops the next day, which means you work a xtra 1/2 hr a day. and so on. if mngmt would just give drivers a fair days work instead of boosting stop counts so they look better and get bigger bonuses, everything would change. belive me ive been driving 15 yrs. it was a better place to work 10 yrs ago,but i guess the bottom line mean everything. greed will never make a buisness successful.
October 5th, 2005 at 15:42
after reading that last one it reminds me of a ups story about 12 years ago. one of my fellow drivers pulled into a condo complex. he noticed a roof bellowing smoke. jim got out of the truck and alerted people to get out, i think he also saved a couple of cats. ” it was early about 930AM” then all the emergency personal arrived. his truck got blocked in,so he couldnt continue his route. they finally let him leave around 430. long story short,3 other drivers helped him with his deliverys and pickups. i belve he got in around 830. the next day the center manager told him he was not getting paid for the time he was at the fire,which we all thought was a joke considering the people and animals he most likely saved. WELL GUESS WHAT, as soon as it got in the papers all of a sudden HE WAS GETTING PAID, and an award from the company for his bravery. WHAT A BUNCH OF BOTTOM LINE, NO SPINE,YES MEN,LOSERS! by the way it was peekskill ny ,you can look it up
October 11th, 2005 at 16:56
Just an update. The feather bed I order for my mother finally arrived after the store I bought it from resent a new order. Get this USPS admitted that they LOST my package by delivering it to the wrong address. Wow. That made my day in a way, but my mother got her presents AFTER father’s day. I guess better late than never and still have to pay for the item.
During this whole ordeal, I’ve used DHL and FedEX. So far, 100% delivery over 200 packages… USPS 100% as well (the postal service is one of the things I can truly be happy with with our government.)
Cheers,
H
October 16th, 2005 at 22:02
I like to read the comments from UPS employees that say they hate working at UPS. Quit. Both parties will be happy. Try finding a job where car washers make $20/hour. Try finding a company with better benefits. Quit your complaining and leave.
November 14th, 2005 at 02:41
I’m still waiting for a replacement cell phone via UPS now for the 2nd time! The 1st attempt was to a neighbor in the same building as myself. When calling UPS I inquired about delivery attempt notice(s) and I told “UPS dose not leave notices” (YEAH RIGHT ! SINCE WHEN ?) Anywho, as I’m tracking shipment #2 on the web its moving right along until “EXCEPTION” comes along just before del time. Then mysteriously is lost in limbo with no explanation. EXCEPTION !!! Now I’m missing my third day of work and without my cell phone. Here’s the irony, the phone is from sprint!!!
November 15th, 2005 at 22:30
Ups sucks big fucking donkey balls. UPS is the dirtiest place I have ever worked. While working at ups entering international package information I was asked to train someone on the computer system.A few months before I was laid off for a week, until my department was audited and they realized no one knew how to do international shipping. After reading in the Union book, I realized I should have been getting an extra fifty cents an hour for training. I brought up the issue to my supervisor. He said he scratched my back by letting me stay employed when I was supposed to be laid off and it was my time to scratch his back on forget about the fifty cent. I told him that I was laid off and he only brought me back because the department auditors made him. He then got really mad and threatened my job and told me the article in the union book did not pertain to me. I told him that I would then train for no extra cost but if I found out the article included me I would file a grievence. He still insisted the article did not include me, but never put anyone to train with me again. Two months later he told me I could not work my computer job anymore because I was in an accident two years prior and could not lift 70 pound packages even though they had let me continue to work for two years with my restrictions. Since then, they have denied my diabilty, stating that I am capable of the job duties yet they wont let me work saying that I cannot lift 70 pounds consistently. Also, they have sent me a letter saying that if I did not return to work within 48 hours they would take it as if I had quit. When I reported to work, they would not allow me to work and said they just sent the letter to get in touch with me although they had my home phone and cell phone number and my address. Now that I have to go to court for my injuries, they refuse to testify to the fact that I was on a seniority list to become a driver. They said that they do not have the authority to speak for UPS. the whole time I worked there the supervisors would intimidate and talk down to employees. Employees that try and enforce union rules are quickly dealt with by supervisors and discriminated against. I have even heard a supervisor tell an employee \”I don\’t give a fuck what the union book says\” when he quoted a passage from the union book. Through out my term at UPS I had been screwed out of benifits and yelled at and belittled. UPS is a digusting example of corporate america and should be boycotted by all. Despite what the commercials say, UPS does not give a shit about its customers or its employees, only the mighty dollar. How could brown fuck you?
November 29th, 2005 at 18:52
Every time I’ve had something shipped to me UPS I have had major headaches. They are always late. They never tell you the truth. Their customer service people are rude and stupid. It is absolutely amazing to me that this company–which is based entirely on delivering packages in timely fashion–can fuck up so consistently and completely on this simple task and still manage to stay in business. I no longer buy stuff if the seller ships via UPS. And I’m always sure to tell the seller why. FUCK UPS!!!!!!!!!!
November 30th, 2005 at 10:54
Yeah, I ordered Beavis and Butt-Head The Mike Judge collection dvd fucking a week ago with NEXT DAY FUCKING DELIVERY! I paid 25 fucking dollars for NEXT DAY and I still dont have the motherfucker!
Uncaring
Pieces of
Shit!
December 3rd, 2005 at 18:25
Yeah, UPS charges way too much to pack a shipment. First off, I had no idea how much it would cost, so I went to UPS and had them pack it. One small box, some styrofoam peanuts, and very little tape costed me FIFTEEN bucks!?! What the hell! They didn’t even use tape all around the box! Takes like half a month to ship a 15 pound package domestic for $40. Had to pay an extra five bucks for “FRAGILE” shipping. Whatever.
Another time, someone shipped me something with UPS. It winded up 100s of miles away in some doctors office. It even said Delivered on their site and I had to order the part again. I tried to call them but they couldn’t give me any more info than what’s on the website. I just recommend USPS or FedEx. They’re more inexpensive and reliable.
December 10th, 2005 at 13:45
My husband and I ordered some perishable vaccine for a pet. We chose the two-day shipping so the vaccine would arrive before it went bad.
Unfortunately, the company we ordered the vaccine from is using UPS. UPS is not meeting the contractual obligation of two-day shipping and trying to blame bad weather (”act of god”) for the delay. The vaccine we should have gotten on Friday won’t be here until Monday, and will be sitting all weekend without proper storage conditions. We plan to refuse it Monday.
Even though there has been some bad weather between the place where the vaccine company (Omaha Vaccine) is located and the regional distribution center where we live, that’s not the problem. The package made it into the regional distribution center at 1-something am Friday morning, and was scanned in. (I saved a copy of the tracking invoice for the order.) It didn’t go out on a local delivery truck Friday morning.
We have since learned that a lot of people didn’t get their packages of perishable vaccines and other items in the alloted time. In all these cases UPS is claiming “bad” weather - even when there was no bad weather or weather bad enough to stop deliveries.
It looks to me like UPS doesn’t want to pay the money to put needed extra people on or pay overtime. So it’s claiming “act of God” to try to cover up its incompetence and contempt for customers and maximize its profits.
One other thing, UPS could have sent the package out on a Saturday delivery, but didn’t because it wasn’t an overnight package but two-days. The company doesn’t deliver perishable goods in the two-day time period and refuses to deliver on Saturday! That would eat into its profits.
We called the headquarters of UPS to complain and see if we could get Saturday delivery. The first person I talked with said it was the responsibility of the regional office and I would have to talk with them. He said he sent an email, and someone from that office would call within an hour. Over an hour went by with no phone call. So I called the main office again. This time I spoke with a woman who said no one who could act on an email would be in the regional office until Monday morning!
UPS is so contemptous of customers and its contractual obligations that my husband and I have decided that in the future we will refuse to order from any company that uses UPS as its sole shipper (no choice), and let the company know why we won’t be ordering from it.
Anyway, I wanted to alert people to UPS claiming “act of God” to cover its incompetence when there’s been no “act of God”. Be careful what shipping company you use if you want what you ordered to arrive in the proper time. Especially if it’s a perishable item.
December 11th, 2005 at 00:12
UPS is absurd. We live in Brookline, MA–a nice area. UPS is a “delivery service” as far as I know, but our delivery person refuses to leave ~any~ package, even with a signature on the info notice (he writes “void” in that spot). He will only deliver to you in-person. Everyone in my apartment building works. What good is a delivery service that refuses to deliver? I just called to have it re-rerouted and the guy I talked to said “the system is down” and first offered to have someone call back, but then said “why don’t you just call in in the morning?” I use Fedex whereever possible now.
December 12th, 2005 at 11:34
The following is an e-mail I sent to UPS today after arguing on the phone with a so-called “customer service rep”. I’m sure it won’t do anything, but it made me feel a little better.
I am continually disatisfied with the service of UPS. I run a business out of my apartment where clients depend on me for getting their product on time. I have never received a package from UPS before 6 pm, even though I have made a request to receive them earlier. FedEx always delivers in the late morning nearly the same time all the time. UPS is always inconsistent on time. The package referenced in this e-mail was supposed to be received last friday, but the driver screwed up, now my clients have to wait throught the weekend. This is unacceptible. Unfortunatley, some of my suppliers only ship via UPS (I guess there’s a reason why you are the cheapest for shippers). Until you make changes within your customer service policy I suggest you drop the tagline, “what can brown do for you”, because the answer in my case is, not much.
December 12th, 2005 at 16:35
Ups fucking sucks. I ordered a big package and went through them. I got the 2 day and the package weighed alot. I paid alot. Still waiting on the package its been 4 days and I wont get it for another day. Some 2 day alright. Should of gotten it by day 3 tops. It will be day 5 they say when I get it. Fucking bullshit.
Ups no more. They punch and kick the package on purpose or something also. Fuck them.
December 17th, 2005 at 08:40
I ordered a stereo online, and arranged with a friend to install it the weekend before Christmas as a gift. It was shipped on Wednesday from two states away via UPS Ground, which I later learned does not deliver on Saturdays. The website stated orders would arrive within 1-6 business days, and while admittedly the store did not process my order for five days, my major concern by Friday was intercepting my package at a processing facility so that I could still install it on Sunday.
I called five different agents, two of whom said I could physically pick it up if it arrived at the destination facility by Saturday during opening hours, one of whom would only repeat “it’s in transit” (thanks! Earn that free coffee!), and two of whom said that even if it did arrive at the destination at that time I couldn’t pick it up until it sat on their trucks all weekend and had a failed delivery attempt next week.
So, long story short, UPS ruins yet another Christmas, none of the employees working there actually know company policies, and it’s perfectly fine for a package to sit “in transit” at a processing facility facility for twelve hours before being sent out again. I usually go FedEx or USPS, but next time I’m only offered the choice of UPS, I’ll certainly drive the two states to buy the item at the store and avoid the complete apathy of UPS.
December 20th, 2005 at 23:12
Got a monitor on e-bay for $3. That doesn’t seem like much, but getting rid of a broken one costs more here. Blame Gates for the idea that hardware should be free and old OS’ which can be reproduced at nearly no cost should still be sold for $70.
I went to the UPS site and it says that Ground delivery is $12.74. The guy contacted them, and they said it would be $24 to send with $100 insurance (for a $3 item) and $21-25 for packaging. I told the guy he can pick up a box in an office store for about $2-3, stuff it with newspapers, and stuff it up their UPS-holes. Or if he wants me to get it, he can send it here instead
USPS Parcel Post costs $12, and I never yet had a problem with it except for the guy behind the desk trying to have things sent Priority Mail instead.
Something which is clearly evident in these posts is the advantage of a centralized, government-controlled system over a corporate and its associated crap which is mentioned here. It can be done cheaper that way and it is better for people’s well-being, though a great effort has been spent to convince people this is not so.
December 21st, 2005 at 23:25
To tell both sides of the story, I did receive a RAM stick from crucial.com today via UPS which I am giving as a present - 2nd day air and arrived as scheduled. That has generally been true for UPS, Fedex, and USPS - the only times anything was ever received late, it was not by alot. The only one which surprises me is USPS - Parcel Post has arrived in less than 2 days - once I recall UPS Ground came in a day or 2 also.
I agree with Bmac in the sense that with 13 million packages a day, some things will go wrong.
Nor should I imply that the practices of some corporations represent those of all. They have the tendency to overcharge or try to sell things you don’t need, but it certainly depends with how a specific company is run.
December 23rd, 2005 at 10:59
Hi im Jeff. I have a little story to tell about how much ups sux. Well first off I ordered two shirts for christmas at mlb.com for my parents. The order was placed on december the 14. Well I decided to get 3 day shipping to quicken the shipping process so I can definitely have them by christmas eve. Ok so far. Well then on the 17th, three days later I looked to see what was the status of my package. Well It hasnt even left the shipment warehouse yet. Now Im pissed. Then on the 21st I finally see that it has been shipped and is on a truck to me. Alright. The 22nd comes, no package. Now the 23rd
I wake up expecting to see news of my package. It says it was shipped to my front door on the porch last night. So I run to the front porch, no package. Then I called ups, They said it was sent to my street but in another city, ooops sorry. NOW I AM THROWING CRAP IN MY HOUSE OUT OF FURISOSITY!!!! Wow I call mlb.com to see what is the deal and they said the label was perfectly fine to be sent to my house, and it wasnt there fault but ups’s. How am I not suprised. The nice representative gave me a claim number to get my money back if they dont find the package in a week. 10 days, no package, out 70 dollars. I should have drove and got my package.
December 26th, 2005 at 20:18
I agree with the above post that UPS is a large company, and that mistakes are bound to happen. It just seems to me that they invite “mistakes” when they just drop packages off on front porches and leave, as is their habit in my area. I ordered two things as Christmas presents, both to be shipped UPS. One arrived on time, with no problems whatsoever. The second never arrived, although the UPS website tracking information insists that it was “delivered” to my porch. I was home at the time the one package I actually received was delivered - the delivery guy didn’t even ring the doorbell! My dogs started going nuts, so I looked out the front window to see what was there. I glimpsed a box on my porch and a UPS truck pulling away from the curb. I’m now awaiting the results of a trace for the lost package. I got a message from a UPS CS rep today - which consisted of a recitation of the UPS tracking report that is available online. I shudder to think how they are going to “prove” that they actually delivered the package to me. I’m not even saying that some UPS person stole it or that it’s sitting in a dusty warehouse somewhere - I just think they delivered it to the wrong person, who got a surprise Christmas present while my boyfriend didn’t. They simply don’t care enough to find out if they’re dropping it off in the right place. After all - my delivery guy couldn’t even be bothered to ring my doorbell.
December 28th, 2005 at 14:59
UPS SUX!!!!! They marked my package as shipped, but there was no package waiting for me when I got home. The driver is an idiot who can’t remember stopping at my house. Had he even knocked and left I would have gotten my package because someone was home and the dogs always go apeshit when someone knocks. He either dropped the package off and a dishonest nieghbor’s house, or kept the package for himself!!! If he did actually leave it at my door then he snuck up to the house with the skill of a catburglar because the dogs did not make a peep!!
December 30th, 2005 at 17:35
UPS SUCK
January 8th, 2006 at 13:21
I ordered an item form New Mexico, and I live in Pennsylvania. UPS told me it would take 4 days to arrive. It shipped on 01/03/06. Simple math told me that it would arrive on 01/07/06. Well, not to anyone’s surprise, it did not. So I decided to call to inquire as to why they were in breach of the shipping contract. I also offered to drive to the location my package was at, since it is not to far from my home and I have driven there before to pick up packages that did not arrive on time (seems to be a pattern here). The ONLY phone number you can get is a general customer service line, who have NO IDEA what is going on at the place you want and they will abruptly hang up on you if you request a phone number for any local UPS location. This lady informed she was in Arizona, but she knew, she assured me, what was going on outside of Pittsburgh, PA, three time zones away. Wow, that is some vision. Here is what happened to my package.
NEW STANTON, PA, US 01/06/2006 10:29 P.M. ARRIVAL SCAN
HODGKINS, IL, US 01/05/2006 11:30 P.M. DEPARTURE SCAN
01/05/2006 9:45 P.M. ARRIVAL SCAN
EARTH CITY, MO, US 01/05/2006 4:57 P.M. DEPARTURE SCAN
01/05/2006 2:52 P.M. ARRIVAL SCAN
OKLAHOMA CITY, OK, US 01/05/2006 1:03 A.M. DEPARTURE SCAN
OKLAHOMA CITY, OK, US 01/04/2006 10:14 P.M. ARRIVAL SCAN
ALBUQUERQUE, NM, US 01/04/2006 4:11 A.M. DEPARTURE SCAN
ALBUQUERQUE, NM, US 01/03/2006 8:39 P.M. ORIGIN SCAN
US 01/03/2006 5:38 P.M. BILLING INFORMATION RECEIVED
As we can see, it arrived in New Stanton, PA at 10:29 PM Friday, January 6, 2006. However NO ONE (they tell me) is there on weekends, but they assure me this is the hub for all of Western PA. They also don’t deliver on weekends.
So let me get this straight, they cost MORE than the Post Office, take LONGER than the Post Office, and deliver LESS than the Post Office. That’s a real achievement to be proud of, failing to meet the ultra high standards set by the United States Postal Service. Way to go UPS, way to go.
USP Dirty Little Secret: They dump a lot of their packages in the US Mail. Ask any USPS sorter or letter carrier if they see UPS packages in the mail.
What can Brown do for you? NOT A DAMN THING!!
Even notice shit and UPS are the same color, but shit only stinks for a few days where UPS stinks forever?
January 11th, 2006 at 23:33
On the second of January of this year, I ordered a new computer from Newegg.com. I am going to build the computer myself and I was very excited about it. I ordered nine items from Newegg.com, which were divided up into two shipments. One was the computer case, and the other was the rest of the computer. As it turns out, UPS decided to forget how to correctly forward an address and left out the all-important apartment number; instead they just had an address that could be delivered to any of 6+ apartments. This, of course, proved to be a problem because they can’t ship 6+ packages to all those locations, thus the ominous “EXCEPTION” status showed up for both tracking numbers.
I’ve called four times, so far they only shipped the Case, which won’t do me too much good without the rest of the computer. Not only that, but the case has an unsightly dent on the side. Now the rest of the computer is about a week behind, and my confidence in UPS is nonexistent. I checked up on the status of the package yesterday, and it says “THE PACKAGE WAS LEFT IN A UPS FACILITY CAUSING THIS DELAY.” Hmmm….I guess some idiot at UPS decided to conveniently forget my package at their location. It says that the package should be delivered tomorrow, but from what I’ve read, the chance of that is slim to none.
On the other hand, the CPU fan I ordered from FrozenCPU.com three days after ordering the Newegg.com stuff arrived on time, as it said it would. Take a guess at who delivered: FedEx, yeah, they seemed to forward the address (with apartment number) correctly and had no problems. I hate UPS now, and will gladly pay the extra couple bucks to go with FedEx, or even carrier pigeons (there would have to be a lot of them).
Q: “What can brown to for you?”
A: “Take a shit on your order, that’s what.”
January 12th, 2006 at 00:04
Did a quick search on Google for these four keywords:
“DHL Sucks” - Returned 77,800 results
“USPS Sucks” - Returned 137,000 results
“FedEx Sucks” - Returned 251,000 results
“UPS Sucks” - Returned 2,040,000 results!!!
Leave it to the public to tell the truth, enough said.
January 13th, 2006 at 15:29
Worst…company…ever.
March 8th, 2006 at 20:14
These guys had the correct delivery address to begin with, but some genius decided that it wasn’t the correct address (even though I verified it with them 3 times). And now it has been 2 days of rushing home to get a package that isn’t there.
STAFFORD, TX, US 03/08/2006 7:47 A.M. POSTAL CODE LISTED FOR THE RECEIVER IS INCORRECT. UPS IS ATTEMPTING TO OBTAIN CORRECT POSTAL CODE AND COMPLETE DELIVERY.;THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED
03/08/2006 5:52 A.M. OUT FOR DELIVERY
03/08/2006 4:11 A.M. ARRIVAL SCAN
HOUSTON, TX, US 03/07/2006 9:03 P.M. DEPARTURE SCAN
03/07/2006 7:50 A.M. AN INCORRECT ROUTING AT A UPS FACILITY CAUSED THIS DELAY;THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
STAFFORD, TX, US 03/07/2006 4:34 A.M. OUT FOR DELIVERY
03/07/2006 4:20 A.M. ARRIVAL SCAN
HOUSTON, TX, US 03/06/2006 4:04 P.M. DEPARTURE SCAN
03/06/2006 9:01 A.M. ARRIVAL SCAN
HODGKINS, IL, US 03/02/2006 4:14 P.M. DEPARTURE SCAN
03/02/2006 11:29 A.M. ARRIVAL SCAN
NEW STANTON, PA, US 03/01/2006 12:46 P.M. DEPARTURE SCAN
03/01/2006 10:16 A.M. ARRIVAL SCAN
LAUREL, MD, US 03/01/2006 6:18 A.M. DEPARTURE SCAN
03/01/2006 1:16 A.M. ARRIVAL SCAN
VIRGINIA BEACH, VA, US 02/28/2006 8:43 P.M. DEPARTURE SCAN
02/28/2006 7:22 P.M. ORIGIN SCAN
US 02/28/2006 7:41 A.M. BILLING INFORMATION RECEIVED
Additionally, about a year ago, they decided to lose my then fiancee’s engagement ring. It was actually stolen by an employee. The only way that they new something was wrong is when I called the shipper 2 weeks after it was supposed to be delivered to a third party. Then UPS has to take months in an investigation before the shipper gets my money to refund to me. ~:-
March 16th, 2006 at 12:59
I want to sue them for losing my package, but do not know hwat kind of attorney to seek out. There was a 5100 dollar check that was to be delivered and they lost my package. I know they are just going to come back and say it could not be found. I hate UPS.
March 24th, 2006 at 09:22
Just to give everybody a clue on how much ups sucks compared to fedex do a searcg on google for “ups sucks” with the quotes and you will see 17,400 search results now do it with “fedex sucks” and you will see only 1,160. ahahaha now thats funny ups sucks more than 10x the amount of fedex
April 3rd, 2006 at 20:30
I KNOW FOR A FACT UPS SUCKS. I WORK FOR THEM AND TRUST ME, IF I COULD FIND ANOTHER JOB W/THE SAME BENEFITS I WOULD TELL THIS COMPANY TO KISS MY AZZ. MANAGEMENT DOESN’T CARE ABOUT THEIR EMPLOYEES. THEY DEMAND WE COME TO WORK EVEN IF WE ARE SICK. I’M ON THE EDGE RIGHT NOW. I DON’T KNOW HOW MUCH MORE OF THIS CHIT I CAN TAKE BEFORE I GO NUTS ON THEM.
April 4th, 2006 at 16:38
Hi All,
If UPS is sucking so much why can’t everybody unitedly sue that f***king and sucking UPS as one force that UPS will do the business properly or get out of the business itself.
Thanks,
lakshminarayan
April 5th, 2006 at 00:47
Here’s a new one on this thread, I am working through the third last package now in as many weeks — this one is something coming to me as opposed to going to one of my customers.
I found our something new today, I was informed by UPS on the phone that the tracking information presented to you when you select track-my-package is “pseudo-generated” as the person said. He went on to tell me its “expected” information and not “actual” scans of packages.
After I picked my jaw up off the floor, I was amazed. Now although unacceptable, I can understand losing things, breaking things and all but to deliberately mis-lead — lie — is probably grounds for a lawsuit somewhere.
I know that I will never use their services again after this week. I cannot trust my business deliveries so someone who’s whole system is based on deception.
Kevin
April 6th, 2006 at 08:56
DIE UPS MOFOS !!!
What can brown do for you ?
In my experience they can lose a package at each of their distribution points, it is odyssey for any package to reach your front door. My favorite “Left at front porch” what stops them from just taking it and saying they left it there ? UPS seems to think that eft is something that only happens in 3rd world countries and their employees would never do such a thing.
Thier name says it all, BROWN describes the color of the service you get . . .
April 7th, 2006 at 13:37
they also break labor laws and discriminate– i was fired for medical condition i DIDNT have –AND they lost my check for 3 1/2 WEEKS!! they also coverup for senior employees and do not apologize–breakages are also “no big deal” as long as they meet timeline
April 11th, 2006 at 16:40
For over 10 years I’ve been receiving packages at least every month via FedEx, DHL, or UPS.
Every single UPS package I receive looks like it’s been around the world a few times. It’s usually quite dirty, to the point that my hands look like I’ve been reading newspaper all day after handling the package, and it’s always crushed or missing a corner. Or worse, covered in something that leaked out of another package. One time there were a pair of boot prints on a crushed box I received, looks like someone used it as a step-stool. Envelopes rarely make it with the contents in fair condition.
Every single FEDEX package I receive looks like it’s been hand-delivered. Pristine parcels, clean and unscuffed and rarely a dent. Envelopes can sometimes arrive slightly bent or with minor folds along the corners.
Every single DHL package I receive looks like it’s been hand-delivered. Every parcel and envelope looks like it was packed here and never moved.
Coincidence, I think not!
TODAY:
I observed the UPS delivery asshole stop at the end of our walkway and threw the package 15 feet to the front door. This made a loud enough noise to wake a baby sleeping inside.
I VOW:
To report every single little freakin’ problem I have with UPS directly to them. If they aren’t going to be nice to my packages they will have to pay a person to listen to me file a complaint.
April 12th, 2006 at 16:18
This site sucks too: If you mistype the code you cannot hit the back button or try again, your whole message is erased.
Not all idiots work for UPS I suppose.
Anyway, the gist of my message was that UPS fucking sucks.
April 13th, 2006 at 11:34
I tracked my order and watched it come into my local station then go right back out again! Whats that? Now an extra day is added on to delivery and I have a customer waiting for his hard drive…ups is pathetic!
I have seen this before - their tracking system is so inept they waste thousands of hours shipping items to the wrong depot, shipping back etc.
Also, they are not open Saturdays (like Fedx is) nor are they open till 7:00 (like Fedx is). This is such a non-customer service oriented company, I don’t know how they are still in business; they must be giving their commercial accounts away, cutting costs to the bone on the backs of the workers, desperately trying to remain competitive. Too bad - they were snoozing and Fedx came in and ate their lunch.
April 18th, 2006 at 11:38
I’d have to agree with the censes that UPS sucks. I literally had over 13 people in my house around the holiday season all day… When I checked to see why a pakage hadn’t been delivered they said no one was home… There were 7 cars in the driveway and 12 other witnesses that can verify that the UPS driver never showed.
UPS does suck a big one
April 19th, 2006 at 19:49
By far the worst of the worst. The problem? Their drivers who do not give crap for delivering anything on time…I have shipments delivered in the morning because they are Express, and the same driver has to come back at 5:00 to drop the 2nd day and Ground service. If they are late then they report that business was closed when they tried to deliver… We switched to FEDEX for whatever we shipped and they are by far a more classy operation but we still have to depend on UPS for the packages sent by our vendors and these never arrive timely. Personally I rate UPS below the Postal Service which at least in our area is doing a great job.
April 26th, 2006 at 11:02
UPS just screwed me over. I won’t bore everyone with all the details and phone calls I have had but I’ve been gurannteed 4 times by UPS reps that my shipment would arrive and it hasn’t. Now the package has a hold and no one can figure out why. It’s a complete joke. I’ve sent an email to customer service asking to speak to a supervisor.
My question is what can be done? How can I complain etc.
April 29th, 2006 at 10:51
ups sucks balls i wasnt home to receive my package so i called them to have them hold it so i can pick it up from their warehouse they told me it would be there and i can come get it whenever i want. i went there 1st time, they told me it was still on the truck so come back later.2nd time the same day had to wait 1.5 hours for them to tell me that somehow they never got the instructions to hold it so it went back in their warehouse and i couldnt get it. 3rd time they told me it was lost in their own fucking warehouse so they had to trace it to find it. had to call my shipper to trace it, called ups again they said they were gonna call me as soon as they found it. guess what they never did so the package got sent back to the sender.
UPS DOES SUCK BALLZ
April 29th, 2006 at 16:32
Does it really do any good to post here? Isn’t there something to be done to let people who use them to hear what happens? How do we make UPS responsible for their screw ups?
They don’t pick up packages that are time sensitive and then don’t care. The package that didn’t get picked up today was to fund a loan. Now the loan will be funded after the due date of the pay off so the fees will be higher and the borrower will be out a huge amount of money.
But UPS will not even let me speak to a supervisor, they had me fill out a form and they will call me back but there is not set time when that will happen.
How can we get to the heart of the company?
What about breach of contract? They make a binding verbal contract when they promise delivery and set a time for pick up. Couldn’t we be sued for breach if we had done that with out own clients?
May 3rd, 2006 at 21:45
I drive for UPS and I agree that I wouldnt trust them at all. My truck was just loaded like crap, 60# boxes on top of 3# boxes. I called in to talk to my supervisor and let him know I had about 14-20 really damaged packages. I was told to fix the boxes the best i could and hide the damage. I was told to get a signature in which no damage claim could be processed and paid. UPS does suck and they are losing accounts with companies left and right.
I am not sure Fed ex or DHL is any better but UPS really doesnt care about its employees. They just think because we get paid a higher wage then most we should take more crap.
May 4th, 2006 at 05:24
BREWER, ME, US 05/04/2006 3:00 A.M. DEPARTURE SCAN
BREWER, ME, US 05/03/2006 11:55 P.M. ARRIVAL SCAN
SO. PORTLAND, ME, US 05/03/2006 9:30 P.M. DEPARTURE SCAN
05/03/2006 8:50 A.M. AN INCORRECT ROUTING AT A UPS FACILITY CAUSED THIS DELAY;THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
CHELMSFORD, MA, US 05/03/2006 12:59 A.M. ARRIVAL SCAN
SHREWSBURY, MA, US 05/03/2006 12:11 A.M. DEPARTURE SCAN
SHREWSBURY, MA, US 05/02/2006 7:10 P.M. ARRIVAL SCAN
BUFFALO, NY, US 05/02/2006 9:41 A.M. DEPARTURE SCAN
05/02/2006 8:24 A.M. ARRIVAL SCAN
MIDDLEBURG HEIGHTS, OH, US 05/02/2006 4:14 A.M. DEPARTURE SCAN
05/02/2006 1:51 A.M. ARRIVAL SCAN
MAUMEE, OH, US 05/01/2006 11:46 P.M. DEPARTURE SCAN
05/01/2006 7:52 P.M. ORIGIN SCAN
US 04/30/2006 6:09 P.M. BILLING INFORMATION RECEIVED
As you can see ups makes error again. Sat home all day and waited for my package which stated it would be out for delivery on 5/3 and because they sent the package a extra 200 miles north I must sit home and wait another day. And don’t think that they will give you a estimated time of delievery unless 9am to 7pm is narrowed down enough. Even the cable company now gives 4hr windows. It is pretty sad there is even a sorting center in my town. Once again UPS SUCKS!!!!!!!!!!!!
May 4th, 2006 at 09:19
UPS certainly does suck. Twice this year they failed to find my address, even though it’s a large apartment building with its number clearly visible from the street (itself a major street in my city).
You’d have to be blind to miss it, or a UPS driver.
May 5th, 2006 at 16:18
…
May 5th, 2006 at 16:46
Hi.
This is my first coment in this blog.
At this moment i work in UPS-SCS Portugal. I´m a exemploee from Menlo Worldwide. As u know, our company acquired last year Menlo Worldwide (Old Emery).
For your information, they already fired 100% of the Menlo worldwide staff from Opoto, and 50 % of the satff of Lisbon office only because they were Menlo Worldwide emploees.
No we are loosing customers for Fedex and TNT because they just simply do not know what to do.
We are treated as numbers (bad Menlo numbers). Some of us are working with heavy freight in Menlo (Emery) since Feb. of 1997. We have the skills and the experience, but….we simply do not belong here.
Now they are trying to fired the rest of the staff.
Well this was only a thought.
Keep expressing your self.
May 5th, 2006 at 17:54
(CORRECTION due to typing mistakes)
Hi.
This is my first coment in this blog.
At this moment i work in UPS-SCS Portugal. I´m a ex.emploee from Menlo Worldwide. As u know, our company acquired last year Menlo Worldwide (Old Emery).
For your information, they already fired 100% of the Menlo worldwide staff from Oporto office, and 50% of the staff of Lisbon office only because they were Menlo Worldwide employees.
No we are loosing customers for Fedex and TNT because they just simply do not know what to do.
We are treated as numbers (bad Menlo numbers). Some of us are working with heavy freight in Menlo (Emery) since Feb. of 1997. We have the skills and the experience, but….we simply do not belong here.
Now they are trying to fired the rest of the staff.
Well this was only a thought.
Keep expressing your self.
May 8th, 2006 at 15:29
They claim they made three delivery attempts to my address, but I received no notification. They MAILED a post-card notifying me of a 5-day deadline to pick up the package at their site, which is not open evenings or weekends. I called to see what could be done - they said they could arrange for more time OR a re-delivery, BUT NOT BOTH. They are allowed to do ONE AND ONLY ONE THING to help the customer. I told them I would call back after I had arranged for delivery to an alternate address. They said I could call until the deadline on the card - giving me only two working days to make arrangements. I called on the deadline. They said the item had already been returned. I asked them to “un-return” it. They checked again and said it was in the local depot after all and they would have it re-routed to the new address. No delivery. I called again. They said it was en route and they would have it re-routed to the new address. Still no delivery. I called yet another time - they said it was in transit back to the shipper. I asked why they would send it back to the shipper when they had already promised me three times they could send it to my alternate address. No good explanation. I asked them to arrange to “un-return” it yet again. They claimed they couldn’t do it because it was in transit on a train and they couldn’t contact the train. I explained to the stupid motherfucker that I didn’t actually expect him to stop the train - I only expected him to alert whoever was going to handle the package next that they should return it to the correct address. He claimed they could not do that because there was no function in their system that would allow them to flag a package and have it diverted - once they got it into their thick, mulish, shit-brown heads that it had to be delivered to a certain address, they were going to deliver it to that address no matter what and there was no way to stop that. I pointed out that this is a function that FedEx provides effortlessly. No response. I continued demanding that he live up to the promises I had been made, and he finally suggested that IF I called back EXACTLY AT THE MOMENT IT ARRIVED AT THEIR SHIPPING CENTER I might be able to intercept it. I called back the next working day and was told it had been “returned to the shipper”. I asked if the shipper had signed for it. No. “Then you’ve still got it.” I was informed that it was “in the city” where the shipper’s address was located. I started to point out that that still meant that they themselves - not the shipper - were in possession of the package and if they had 1/10th of the efficiency of FedEx they could simply re-route the shipping instructions, keep it on the truck, and send it back across the country for the third time as they’d originally promised to do . . . but I’d had that conversation twice already and it was obvious they’re simply too goddamn stupid, too goodamn careless, and too goddamn ineffective to be able to do what they charge people to do, claim to do, or explicitly promise to do.
In a word, they suck.
May 9th, 2006 at 23:17
I was just let go today from my job of pre-dawn load of UPS trucks due to BULLSHIT. I am guilty for my one offence, which would be possession of 2 Grams of marijuana on UPS grounds. GUILTY! and how it was found out was stupid…MY stupidity.
As I walked thru the security post after my shift I emptied my pockets and FLING, the 2G bag lands in the basket. The guard didn’t seem to mind because she knew that it was for AFTER work and not before or during. This is the truth.
However….I was questioned HEAVILY about thefts of cell phones and iPods on my line. They were accusing me because they thought I “needed a way to feed the habit.” WTF? my “habit” costs me $30-60 every 2 weeks or so. I’m not a goddamn crack addict or heroin addict. WTF.
The only thing that I may suspect is that some of the older ppl there tend to go for the 5 finger discount and try to blame it on the new guy.
Remeber that next time you have to choose UPS or ANY-FUCKING-THING-ELSE to ship your valuables. It may get swiped!
Now in hindsight….I wish I had swiped a bunch of stuff. If I could sell it in the buy and sell or ebay, maybe it’d make up for the SHIT wages ($10/hr….and that’s them wacky, colourful CANADIAN dollars)
Hell….put a guy on a bent-back mule in a violent rainstorm and I bet he’d get your shipment there safer and quicker. (Ok….maybe not quicker, but definatly SAFER)
But hey……fuck those thief bastards (both the ones on the line and in management) and allllllll of UPS.
Let me spill the beans on the internal workings of UPS.
The people who work the cages and slides are either fucking idiots, or goddamn colourblind because I would CONSTANTLY find mis-sorts, which caused my workload to go up.
They made me fill 2 cars of Mall stuff (Walmart, Adidas, Atheletes World…….in short….really big, really heavy boxes of shirts or shoes)
If I asked for ANY help what so ever, it fell on deaf ears.
There were constant shortages in the payroll department which resulted in a few ppl being shorted 12 hours of time or more.
Basically they work you like a slave and if you do ANY bit of extra work…you’re expected to do it every night. Then you can look forward to a paycheque that is short a few hours.
Just to give you an idea, and if you think i’m “whining” about the work they make you do. On my shift today I had a shipment of polybags for a store (700 poly bags per carton) these were broken into 2 different bulk shipments consisting of 24 pieces at 30 pounds each and 48 pieces at 20 pounds each…..and that was for ONE store. Average number of stops I would load: 250 or so
so that was for 1 stop out of the 250 I would load in a night.
until you work at UPS…you have no idea how heavy a shipment of PLASTIC REGULAR GROCERY/SHOPPING bags are!!!
Now here’s some other info. I was not there long enough to find out the REAL nitty gritty dirty underbelly of UPS, but I did get a peek.
They do, in fact, have NO care for your package what-so-ever…I can say this, because i’ve thrown many in aggrivation. Never anything seriously heavy or breakable, but say a carton of TShirts….or something semi-fluffy or light.
I have seen boxes torn to shreds by whatever it encountered along the way. I have seen boxes of Toilet Paper, Nylon Stockings, T-Shirts, Pants, Suitcases, LAPTOPS, iPods and some sort of machinery parts that I have no idea what they are. all would be spilling out all over the place and who knows how many were missing and where they were.
Packages are ALWAYS mis-handled and they don’t give a flying FUCK about customer service or employee comfort or well being…either physically or mentally.
UPS Opinions of Employees: Work harder, work faster, fill more trucks, push more numbers, be stupid enough not to notice hour shortages on your cheque. Ask no questions, cause no fuss. Be the cattle you are.
UPS Opinion of CUSTOMERS: To hell with your package, gimmie the money, gimmie the money, gimmie the money.
Now here’s a DIRTY secret. I went to work one day and one of the trucks I was to load smelled like urine. My supervisor eventually came over and air freshened the car and said “It’s probably mold”
Sorry buddy…there’s no mistaking the smell of piss.
So I asked a driver about this…..here’s what I was told, may not be exact EXACT words that he told me in, but you get the idea
“Sometimes the drivers need to go to the bathroom when they’re on thier shift in a rural area. If they were to get out of the truck and piss on the side of the road and a cop saw that, they could be arressted and fired. So it’s far safer just to piss in the back of the truck.”
Remember that next time you have to decide about shipping your grandma some christmas photos. Make sure she isn’t offended by the possible smell of “l’eau de pee-pee” on the envelope.
I will now ship Fed-Ex or go with the Canadian-based Purolator.
fuck the american UPS corporate slave driving whore that it is.
On the note of slave-driving…a large percentage of the management, supervisors, or forklift operators were “white” people, and all the slaves on the box line were either all immigrants of some sort (barely speak english) or black/indian decent.
Here’s hoping that UPS soon catches a fire…….slaaaaave driiiiver
May 10th, 2006 at 08:57
I work for UPS as an unloader. This means I am the one who takes the boxes out of the huge 50 foot trailers and throws them onto a conveyor. If your fucking package is messed up it is your own fucking fault NOT OURS. The boxes as stated ABOVE have hundreds of pounds of pressure on them. If you have a box that is larger then the object it’s gonna get fuckin crushed due to the allocated airspace in the box. You won’t believe how many boxes I get that are ruined because of own packaging and taping. A good box will be able to withstand me (160lbs) standing on it. If you don’t want your box smashed, either don’t use UPS or use a box thats as close as your objects size is, push shitloads of insulation into it. Tape it up so there is not a part where I can touch the brown box.
May 15th, 2006 at 12:49
USPS has been constantly improving to try and beat these guys at their own game, and I have been using them almost to exclusion of UPS and FedEx…..and have not been disappointed….yet…..
I hope they keep it up!
May 19th, 2006 at 15:35
Yeah I have been waiting for something for a week. It was routed to a different area apparently, which was ok because it is about 20 miles from here, I called and asked if I can pick it up today they said no, and it should be at my house by the 23… The 23 the package is like 20 miles away it takes that long? I think I wont even get the package.. because I leave for Hawaii on the 23rd at 6 am, I will be there for a week…
May 20th, 2006 at 06:24
you people are seriously clueless and have no experience with business if you think that a company sucks because your package wasn’t delivered on time or because something got broken. ups ships near 15 billion packages a day. yes, billion. usps and fedex don’t even come close to that volume. with that many packages being moved from one place to the next, you’re bound to have routine problems like you would any other big business. also, regarding all these people who are complaining about damages, have you checked the way most of these damaged packages are packaged? i’d say at least 90% of the damages at UPS are from the fault of the shipper who did not package your packages properly. all i’m saying is with a company this large, delivering this many packages, you’re bound to have some problems. even if 1000 people receive damaged packages on a daily basis, which might seem high, it is still only a fraction of a percent of our volume. when you think of it in terms like that, it makes a big difference in how you perceive the company.
also, ups is a GREAT company to work for. the benefits are fantastic. if you still think ups is a crappy company, check out this article: http://money.cnn.com/2006/02/23/news/companies/mostadmired_fortune_responsible/
May 20th, 2006 at 18:01
Well, I knew your figures on how many packages they ship a day was a blown up, BS figure, nothanks. 15 Billion… That would mean at least everyone in the world is shipping two things a day and that still would not be enough. Plus, that article states that only 14.8 Million get shipped through UPS a day. My main problem with UPS is that they always get my package to me late or in terrible ocndition, as opposed to Fed-Ex, where, I usually get it earlier or in prestine condition. I don’t hate UPS, I just don’t like to use them for business purposes.
May 26th, 2006 at 22:06
F.U. UPS
scheduled on time Delivery: 05/26/2006
05/25/2006 6:00 A.M. A LATE TRAIN CAUSED THIS DELAY
Rescheduled Delivery: 05/30/2006
4 Days LATE………………………………………………………………………………………………………………………………………………………………………
Wheres the compensation in the original cost of expected delivery that was not met? 3 DAY SELECT? Did you get a credit voucher?
No more UPS!
Fedex will make a MINT from me!
by the way, customer service is a SMOKE SCREEN!
May 27th, 2006 at 10:59
More customer support excellence, now being displayed here: A UPS person comes here to tell us we are clueless when half the complaints are about clueless UPS responses on lost packages and the other half are from people that work at UPS and are less then enamored. We are not allowed to vent and speak are minds? You want to control us at home to?
People have stated the pay and benefits are nice. But does that mean the employees should then be treated like robots? And if they are paid so nicely why isn’t it showing up in customer support? We understand things can happen, but if it’s such a small fraction of complaints why isn’t Customer Support easily breezing through those? Why do they get hung up so easily? Why do they give blatantly false info? That should never happen and there isn’t a comeback for that one. What are they being paid for? There is no answer other then incompetence of employee and system and to be fair to the employee it is probably more systematic issues.
Then after you showed us pristine customer support by telling us we are clueless, you lost all credibility saying you ship 15 billion packages a day. You don’t even send close to a billion, let alone a 100 million… So you missed the boat there and landed somewhere in the desert. Also USPS ships more packages then you, see we can see right here the quality work that is done by UPS, continue to lie here and you will be buried, keep it reasonable and we will respond accordingly.
I think every shipper with a 50 or higher IQ understands things can happen. But if you read here, it’s not necessarily about in not making it from A to B, but it’s about getting accurate information to the recipient once a problem occurs. Delays, lies, deceit, going back on guaranteed features, people paying insurance expecting it to actually do something in case of a problem, but UPS comes up with an out-of-blue reason why they will not pay time and time again. It’s all the bullshit that comes with the territory when a package doesn’t make it to point B, which is totally unacceptable and the real issue for your customers. Your internal employees issues are a whole ‘nother level, which explains to us the customer why we aren’t getting proper answers.
Yeah it’s the customer fault and we are clueless. Why don’t you get a job in UPS marketing and start using that line in commercials and see how well that works for ya.
May 27th, 2006 at 15:22
About a year ago my girlfriends sent me a sharp projector that cost me $2000 using USP.
UPS charges me import and duty costs and delivers the box to me in London. Upon opening the box the projector was missing!! UPS staff have stolen my projector and after days / hours on the phone and writing letters to them they have only given me $100 back from the original $2000 that I paid for only the projector. The $100 compensation they gave me does not even cover the delivery costs UPS charged me or the import and duty cost I paid for this. UPS is a very bad company that steals peoples money.
May 29th, 2006 at 07:13
Man, no thing in my life has stressed me as much as UPS lately, over over I run in to problems with these guys that they just don’t give a crap about fixing or helping. I am in Canada and sometimes people use ups without my knowledge to ship from the u.s. Last month I had a shipment coming, they wanted $40.00 fees on $60 value package. So I pay to have the item shipped and when they get here they want more money??? Do the shippers know this?? are they told that it’s $20.00 to ship and then $30 more when we get to his door, literally $40.00 on a $60.00 value, they wanted $10 duty, and $30 for there pockets, this happens everytime. Last month as well they wanted $60 brokerage for there pockets and the invoice was someone elses, it said skirts, nylons, all kinds of womans clothing, after literally 2 weeks of calling them I finally got a supervisor who saw the mistake, made me pay the duty charges and waved the brokerage on an invoice that did not even belong to my shipment. 2 months ago I had a shipment arrive and they wanted $40 on $60 value package, I told them to return to sender. They did not, they told the sender he had to pay for this stuff to go back. I called them and the representitve told me that, no, he does not have to pay if it was sent ground, and it was. So I told him that. They told him again that he has to pay, so I called back, now they say no matter what he has to pay and the shipment is gone into unclaimed and can never be retrieved, I’m out $60 cause someone at ups told me he did not have to pay to get it returned to sender. PLEASE DO ME EVERYONE ELSE A FAVOR AND IF YOU HAVE A PROBLEM WITH UPS (UNITED PARCEL SERVICE) CONTACT YOUR NEAREST BBB (BETTER BUSINESS BUREAU) I AM CONTACTING MINE TODAY AND HOPEFULLY WE CAN START GETTING SOMEONE TO NOTICE HOW POOR THIS COMPANIES SERVICE IS. Thanks!!!!
May 31st, 2006 at 10:56
hi, not doing well b/c of UPS here in Canada, it was pretty bad and very dissapointed with them. last week i purchased an item off ebay.ca through a London, UK personal seller. It was one electronic PDA Computer device. it was such a delay and trouble since it landed in the Port Hope, ON/Hamilton UPS warehouse facility, as i was looking online on ups.com for tracking, i noticed the following, it starts from botton to the top as u see the dates, so i was calling and calling all the departments and finally had some answerers. customs has my item in possession and needs the proper value and paper description, i found out my seller did not truely put the exact information, $50, used pda gift etc. so then the other day i did fax my paypal reciept with info all i had from my end as instructed by ups and told seller to do so and he did luckily b4 going away today on a business trip. so many delays atleast 2 days and now on the 3rd as i wanted to track and called in and noted today on may 31st 2006 @ 9:29am scan that it was not accepted. i right away called ups again and the CSR rep told me that it was cleared 4am from customes and made sure of it and that it was UPS error scan, and that tomorrow by end of business day ill recieve my package i ordered etc. so much hassle and trouble, how do i believe the agent and ups, i am nervous and so need my item i won. i know ill get my 800$ from paypal but it would takes a few weeks and it sucks. its somewhat ups fault u see how the scan is wrong and technical error she said. i will wait and see by tomorrows end better and i will never already use ups again for anything, i never had this trouble b4 and fedex was super or puralator etc. it suppose to go with fedex for already a few days b4 he shipped out thursday express air but they did not come to his door 2x so he used ups. last year had no trouble buying my computer from california using ups and alot of duty charges as this one she said the duty C.O.D is $127.40. i understand customs doing there job but what about better communication, even last night talked with the ups customs and superviser etc. and 10 random agents us/canada. just very dissapointed. even as friday my shippment was leaving london, UK i called ups in canada and told then just to make sure my instructions of what the true value of the item is $800 and what it is and all. i am very honest and worked with warehousing electronics with all UPS/Canada post/and safeway etc for orders for personal/businesses companys etc. she siad it wont happen again and i told her make sure to make a note and i now have so many notes in my ups account. i better reciveve it tomorrow, i should not pay duty and asked atleast for money back, paid about 100$ for 2 days express 54 english pounds, its a small box etc. better be nothing wrong with my item or broken etc. so thats about it. thank you !
MOUNT HOPE, ON, CA 05/31/2006 9:29 A.M. SHIPMENT PENDING RELEASE FROM CLEARANCE AGENCY;EXPIRED-UNABLE TO RESOLVE EXCEPTION
MOUNT HOPE, ON, CA 05/29/2006 3:33 A.M. SHIPMENT PENDING RELEASE FROM CLEARANCE AGENCY
05/29/2006 2:33 A.M. SHIPMENT PENDING RELEASE FROM CLEARANCE AGENCY
05/29/2006 1:37 A.M. RECEIVER’S CUSTOMS BROKER ASSIGNED. THE SHIPMENT IS NOW RELEASED FOR DELIVERY
June 2nd, 2006 at 00:16
Hi!
I seek people who work in UPS in redirect department.
Plz, contact me.
June 3rd, 2006 at 00:02
Yes, UPS sucks. My roommate was home and awake all day, particularly at the time the tracking information states the attempt was made. I spent two hours at the central depot to be told some lie that the truck was off-loaded and there’s too many packages to look though. Why do I know it’s a lie? Because I have to go to the depot for almost every single package they “try” to deliver. This is the first time I’ve heard of this excuse. (Oh there’s more reasons why I know this is bullsh*t but I’ll spare you what you already know.)
Here’s a single word that describes the cause of UPS’s problems: Union.
Yeah, yeah… go ahead and flame me for being anti-union… I come
from a city which *use* to be the third largest in the US until union demands wiped it out in the 70s. Furthermore, I have *never* dealt with any union worker in any trade that I would employ. Stupid people. If you need proof… look no further than UPS.
June 14th, 2006 at 18:41
Holy whinny bitches! I have never seen in one place so many crying little slutty bitches. I’m sure they fuck up now and then, and I’m sure all these ex-employees were sacked for being fuckheads, but come on now. If it’s so bad…………don’t use them. Pretty simple, really. You have options.
June 15th, 2006 at 10:13
Dude how old are you?! In case you didn’t notice the title of this thread is called “UPS sucks” not “UPS messes up sometimes but they’re ok” of course people are going to tell about their bad experiences with UPS and i don’t think that makes them “slutty bitches”.
12 year olds shouldn’t be allowed on the internet.
June 15th, 2006 at 23:25
well dont order anything shipped with ups to you from abroad..
custom and broker fees is HORRIBLE!!!! ie usps never fuck up like that.. UPS SUXS MONKEY BUTT!!!!!! may the fleas from 1000 camels visit their groins and their arm too short to scratch
June 18th, 2006 at 01:51
I ordered Guild Wars from Newegg, and didn’t want to pay extra $10 for FedEx, so I went with the UPS 3-day shipping. It was scheduled to arrive June 16th, Friday, and now, because of a late train, its delayed until Monday. BULLSHIT!!
June 20th, 2006 at 16:01
Here are a few tips to ensure expedience and the security of your packages. It will also ensure that your package arrives safely.
Packaging: There should be 2in of packing around the product for every 10lbs of weight. Your box burst strength should exceed the weight of the product. To be safest, anything over 80lbs should probably be crated (and UPS freight is now available). Every time a box goes through our systems (conveyors and all) it loses 25% of its interity. Don’t reuse boxes, regardless of how stiff they feel. Several layers of cardboard also help. Paper (newspaper) is not sufficient packing. Use bubble wrap and segregated boxes are better.
Service: MAKE SURE THE SHIPPER PROPERLY LABELS YOUR SHIPMENT AND HAS THE SAME INFORMATION AS LISTED ABOVE!!! It is great for you to adhere to as a shipper, but if the same isn’t being done for you, you can expect difficulties.
In regards to other service failures like train delays, plane delays, weather delays… these things happen. What about that one time you were late because of traffic? Be realistic, it happens. Our services are guaranteed, ground and air. Certain issues listed above were simply visibility issues (where tracking doesn’t show exactly where a package is). This is something I deal with daily and strive to perfect in our local center.
As far as an employee status is concerned, shame on all of you who bashed UPS as an unsafe company with integrity issues. I am not sure how long some of you worked there but those are two of the three things UPSers pride themselves on. Honesty, integrity and safety. Remember your one vision training?? Community, literacy and hunger, the elements for social responsiblity. I helped 15 other UPSers pick 1000lbs of green beans on a holiday weekend for a local food bank. I have never been a safer person in my daily work and personal life due to their training and I am not even a package handler, I am a PT supervisor. Lack of safety is a lack of training and it is any UPSer’s personal responsibility to report faulty equipment. (See the T in HABITS) I love my job, despite regular faults of any company but I pride myself on my job and my ability to serve and satisfy customers like you. You are all my challenges.
BRING IT ON.
June 23rd, 2006 at 13:30
They can’t find my aparmtent so I change delivery to my work then they deliver the next day to apartment (where I am not at obviously) so they SUCK
June 26th, 2006 at 15:10
Hell yeah, UPS sucks big time. Out of the hundreds of packages I have received, I have never ever got a package in time by UPS- ever, I mean it. They can never find any apartment.I used to think that there was something wrong with my address, but hell no, no matter where you are, they will not find it. It is the god damn truth. If I could, I would make sure that what I buy online does not end up in their hands. I always have to go to their central receiving building which is miles and miles away from where I live (Salt Lake City). They suck. Next day air is a hoax. I think it means next week air. I don’t know what morons work there. It is just because all brown can do is screw you and your package. I just needed to vent.
June 26th, 2006 at 15:18
Oh, One other thing. If you call and ask for an estimate of when your package is due(which unfortunately requires signature confirmation)- you will probably get a brilliant reply- 8 am to 7 pm:) The best part it, you won’t get the package that day or the day after for that matter. Somehow the person in brown will fail to find the apartment or something else will happen. So, you can just wait your sordid ass out. Not once has Fedex screwed up with a package of mine. Go FEDEX. Screw UPS.
June 28th, 2006 at 06:55
UPS - 3 Strikes and you’re out. The first time I had the ‘pleasure’ of dealing with UPS was in university, I bought a hard drive and graphics tablet - it arrived in 14 days, not the ‘promised’ 5 days. And they left it in the driveway on the side of the house. 800$ worth of stuff, sitting on an intersection with a 4 lane street residential street… and their excuse on the phone was ‘the driver will leave it if he deems the area SECURE’…. Bull$hit! It was also raining, its a good thing hard drives and graphics tablets are sealed in plastic in their boxes….
Strike 2 - In the same order as the above, the 3rd item was on back order and sent at a later date. And it arrived damaged, thankfully the company I ordered from was great and simply took the cdrom back, and sent me a new one… which arrived late, but in working condition.
Strike 3 - Having no other shipping option other than UPS, for the delivery of a camcorder from the US to Canada… I had to ship UPS. I got the camcorder 27 days later. UPS blames customs, however, I blame UPS. When I noticed that my package seemed to be stuck in Montreal, I called UPS about it. They said that it stuck because I needed to send a copy of the order and some other paperwork to a brokerage firm in Toronto. There were many things wrong with that statement made by UPS. Firstly, I asked why it was going through a brokerage firm. UPS said that they figured it was for a business because of its dollar value and sent it to a brokerage firm (without consulting me of course - or contacting my about why it was delayed). After asking UPS ‘who said that you could do that?’ and ‘what if I did have a brokerage firm, and had an account already etc… why wasnt I contacted so that you could send it to the proper place? Also, had I been contacted - about the paperwork, or the brokerage firm - I would have told you that I dont have a brokerage firm, and that UPS should process it themselves like they are supposed to… ‘ Then, UPS says that they would be happy to correct the error, but they need to paperwork (invoice etc..) in order to process it. Guess what? The reason that UPS doesnt have to paperwork is because they sent the paperwork to some random brokerage firm… so of course they dont have the paperwork!!!! Idiots.
June 28th, 2006 at 11:42
fucking ups, iight i ordered 3 bottle of cologone from UPS. the company said max 5 day shipping it was a little late and they said security number needed (buzz number) (because i live in a apt) i was like okay okay okay my bad..then i relized that my mom was home and they said no-one was home. alright couple of weeks passed and i called UPS and said where the hell is my pakage there like..o it well be in next week..never happened…called back again…said same thing….never happend
Now i called and there like its in Montreal, how the fuck am i supposed to get to montreal?????? im just a fucking kid
so what shouldve tooken 5 days has taken 2.5 months CAN ANYONE HELP ME!!!!!!!!!!!!!!???????????
June 28th, 2006 at 17:16
Ive been working for UPS in Riverside,CA. for almost four yrs doing mostly sorting and preload. I totally agree with everyones comment. We just got a new manager about a year ago and hes such an ass. Hes in there almost everyday telling us what to do like hes a fucking drill seargent or some shit. When people unload trailers they use the shittiest rollers ever made. There heavy as fuck, there steel, and there a huge safety hazard. After unloading a trailer there supposed to take them out and stand them up next to docking door opening (whatever you wanna call it). All it takes is a small nudge and they could fall right over on to someone. Sometimes when we dont have stands for the rollers we have to use packages to as stands to hold up the rollers while we work. I work my ass off everyday, hardly nobody ever tells me anything good about what Im doing. Instead I just get intimidated and threatened. Basically all they care about is getting it done as soon as possible no matter what. Thats why so much shit gets fucked up. I only work about 4 hours on average but I swear it feels like 8. I work in the morning too from about 4am to 8am. Im soo tired of working there also.
Im moving out with my gf next year after she graduates from college. I wanted to transfer to another UPS in the city we move to but now I really dont know if I want to work for UPS anymore anywhere. This place is killing me and I really dont want to do this much longer. But anyway, yeah, FedEx is waaay better I heard. Go with FedEx
~Nathan~
June 29th, 2006 at 17:44
well , I do computers for a living , and my brother and family ALL order computer parts from www.newegg.com , everything was FINE with FedEx , we have been ordering parts for over 3 years from newegg and using FedEx as the option , well I think they are in some serious heat for customers because even tho you can still pick FedEx Shipping from the site, the default is now UPS because they offered newegg some corporate HUGE savings. so of course.. what do people do ? well the whole point of getting something is to make sure you get it as cheap as you can. well so i select 3 day UPS now , because its the cheapest, and its bittin me in the ass i dont know HOW many times now. I’ve ordered about 60 things through FedEX. NOTHING LATE , NOTHING “Lost” , no “EXCEPTION” no nothing , but when i started using UPS, everything started comming 2-3-5 days late to what it said it would be here. and some didnt even show up. however newegg was nice enough to give me a refund. neweggs cutomer serivice is awesome. allways has been. but so out of the last 20-30 packages from UPS about 3/4 (not kidding) have been delayed… lost… or on time but traveled to like 7 different states and then all of a sudden would come up “delayed” after waiting forever. so yeah use UPS , out of the total 80 or so items ive orderd (20-30 from UPS) and about 60 from FedEX , NONE have had ANY problems from fedex , the teeny tiny # from UPS ive orderd 20-30 have had about a 85% ratio of being somewhere else/coming late/not showing up. and yes companies do mess up once in a while. but im sorry , not this bad. and UPS customer service sucks, FedEX’s is really nice. so start learning from them UPS.
- Regards.
oh and PS my package as of right now..
PORTLAND, OR,US 06/28/2006 10:00 A.M. A LATE TRAIN CAUSED THIS DELAY , either way weather that was their fault or not. I Paid for 3 day. it has now taken 5. and “maybe” will be here on the 6th if there are no more “Delays”
June 30th, 2006 at 02:03
“look above” aaaaaaaaaaaaaaaaaaaand my above statement guess what!!! delayed again!!!!! this time in a different state. good going UPS. you make us proud doing stuff like this when we expect 3 day , 1 day w/e you take that extra push to make sure we dont get it. and oh , btw for you reading this. It’s in another state as of right now.”departed” its one state below me , well its the 29th now. and friday. well ive waited 6 days now, onto the 7th and if it doesnt get here tommarow guess what again!!! yay no deliveries on the weekend so I’ll have to wait till monday!! which means in total eiter a 7-9 total day shipment. for something that said 3 days
GJ brown! keep it up. grrrrrrrrrrrr
June 30th, 2006 at 23:04
I ordered something for my son as a gift. Should have arrived today but no show. I checked the tracking and it still has it leaving the shippers state almost 4 days ago but says it is on time for delivery today. I called UPS and these people dont have a clue where it is. She knew the truck that it was on arrived days ago in my state. Her thought was the truck could have been in a hurry and they did not scan it and it may turn up. I told her yea “I’m sure it will on Ebay” She said they could start a trace and see if they could find it but then would not because I did not send it. I was told shipper has to start the trace. Argued with her for 5 minutes that the web site states either the shipper or reciever can initiate a trace for a missing package. She refused and told me to have the shipper call them to do it. UPS does not care the package was missing. She kept putting me on hold probably hopeing I would hang up. So at this point I am out 600.00. Called the seller and he could care less he has my money and UPS has my son’s gift. I will never use UPS or have anything shipped to me by them again.
July 4th, 2006 at 22:04
UPS is the worst shipping company. Ever. Period. Too angry to type in the details.
July 4th, 2006 at 23:55
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July 6th, 2006 at 13:26
I’ve been in ALL FUCKING DAY. I just went on the ups website to check on a package. Said they tried to deliver it an hour ago, and nobody was here to sign for it. He never buzzed me (I live in an apt. building). This has happened before. UPS SUCKS. The USPS is a million times better.
July 11th, 2006 at 01:28
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July 12th, 2006 at 16:11
So,here I am waiting all day for my damn order,what do I see when I go to get the mail,a little post it thing that says deliver attempt failed ,2nd attempt will be made tommorow,great,I was here all day waiting,and the meathead driver who is probably on roids can bother to use his muscles to knock on my damn door,wtf???!!?? UPS sucks major ass.
July 12th, 2006 at 23:12
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July 13th, 2006 at 15:57
Good lord - UPS is the absolute worst. I’ve been waiting all day for the second straight day to receive a TV. I called up yesterday and asked for it to be delivered in the morning or afternoon - any time between 6am and 6 pm - and they said it was no problem. I called today a few minutes ago to ask what the deal was - since it’s a ground package, they cant guarantee it will be delivered at any given time - absurd!!!!
July 14th, 2006 at 04:09
I have had the frustrating dealings with UPS like when the driver comes by during the 15 minutes you took to go to the fast food drive thru and come back to find the delivery attempt notice. But today was my first dealing with UPS customer service or maybe CUSS-tomer is a better spelling because thats what you want to do after you talk to them. I know why they trademarked the name “Brown” because it is the color of a turd. When i called about a missing package I had a problem with them saying I needed to have the shipper initiate a package trace. I questioned why they couldn’t do it on behalf of the receiver because on the majority of Ebay transaction the shipper doesn’t have any finacial interest in tracing the package. The buyer pays for the item and the shipping so why would the shipper care about tracking a package they got their money. Anyway after my instisting they did start a trace, will anything come out of this trace…confidence is not high. I think we need to get UPS cut out of the Ebay shipping market. Get Ebay in bed with Fed-Ex have Ebay make Fed-Ex the Ebay Shipper of Choice. Ebay can give Fed-Ex free advertising on their site and Fed-Ex can do the same put the Ebay logo on their trucks and offer shipping discounts for Ebay customers. If we could get UPS out of the Ebay market it would make a huge dent in what they value most their bottom line.
If any Ebay or Fed Ex executives would like to offer me a position as their marketing director I will gladly consider any offers.
July 15th, 2006 at 00:08
I work for UPS technical support. I had a customer call in for help. Seems she was using Worldship 8.0. She was shipping 5 packages C.O.D. ground 286 pound hundredweight discount. UPS has a tier rating of 1-8, meaning the lower the tier the higher the customer discount. With 1 you are GOD. When doing her C.O.D. shipment she check marked ‘Add shipping charges’ to C.O.D., check or money order accepted only option. Now, Worldship reported the shipment some $60.00 less than the End of day report. ( the program reflects her tier 1 discount, the end of day report reflects the actual published rates) The program reflected her discount. So she told the receiver how much the freight is because this is what it reflects. Yet, because the RECEIVER is paying the freight charges added in it is $60.00 more. So, this poor shrieking lady related to me that she had already given the shipment to the driver, meaning it was in transit and she charged them the discounted freight. I had to tell her that her Hundredweight discount would not be passed on to her customer. So she is out $60.00. All I could do was take the abuse. If UPS wasn’t so damn greedy this would not have happened. The software could easily be redesigned to inform the customer what the actual rate would be without being buried in 3 layers of menu’s to uncover. Very, very sad.
July 17th, 2006 at 20:08
Beware, UPS charges a brokerage fee when a package is delivered from a different country, right at your front door! Kind of like a ransom. They dont even let you know. Even if youve paid for EVERYTHING and the shipping. So if youre buying things online from a different country you might want to use FedEx or USPS.
July 18th, 2006 at 06:07
I purchased a few things from UPS, but one, really made me infurious. Ok, this is the what happend.
I was looking through an erotic magazine trying to see if I could buy an electric toy. (Vibrator) for me and my boyfriend. Well, I found one that I really liked, and it, to me… looked like it’s satisfy my urges to spill — Sorry, don’t mean to be graphic, but anyway. Well I placed my order, and when the fucking UPS Shipment arrived, the Package was cut open, and what looked like it had been tampered with. The UPS postmail whispered to me, and said, I’ll be you’re gonna be having alot of fun, huh? heh heh. I was like… Seriously concidering on Sueing the UPS office… but luckly the expuslion of my anger deviated a few days after of using my device. I give this advice to all, if you ever have a UPS Technicality again.
Sincerally,
Allison - Seattle, WA
July 19th, 2006 at 19:10
I have always experienced getting the “EXCEPTION” status on UPS website and as always it means bad news. On 3 occassions they placed “RECEIVER WAS NOT AVAILABLE TO RECEIVE PACKAGE WILL MAKE 2ND ATTEMPT TOMORROW” or “OFFICE WAS CLOSED WILL MAKE 2ND ATTEMPT…”. These are all fxxxx lies. I was always make my self present when I am expecting important deliveries and they always say I was not there fxxx lazy asses…
July 21st, 2006 at 19:32
I never thought anyone else felt the same way I have towards UPS. Personally, over the years, I don’t ever recall receiving a package in the condition it was sent out shipped via UPS, not to mention the missing and broken packages. USPS certainly has better service and value. Fedex also is highly recommended.
July 24th, 2006 at 16:23
I dislike UPS with a passion, when I lived in my last apartment the driver would park outside of our building, come up to the door, and tap his finger very lightly on the door. Obviously no one could hear him so he’d go take the package to the main office and leave a note on the door. Too friggin lazy to knock and wait for me to come to the door.
I found him out when I was expecting a major package and happened to hear the truck coming. I had to chase him to his truck (he had supposedly forgotten his pen to fill out the note) to get my package.
Other times he’d deliver so late to our apt. complex that the office was closed. So he’d take my package back to the ups office and “try” to deliver it the next day. This was when I had night classes and wasn’t home at 7 pm to receive a package. UPS is teh suck.
July 28th, 2006 at 08:32
I came on here to vent about my lost package. And after reading some of your rants and ravings, I’ve come to the conclusion that mistakes happen. It happens at ever delivery company: here are two website that claim that FedEx and DHL sucks also.
http://www.danzfamily.com/archives/2004/09/fedex_sucks_1.php
http://www.b12partners.net/mt/archives/2004/10/dhl_sucks.html
Don’t ever use United States Postal Service, government ran services are poor, in all aspects.
What’s the point, you’re asking? The point is that shit happens. I will never use anyone other than UPS, and I work for them and know all the bullshit that happens on a daily basis. But you know what? It happens at any large company.
Now, what I didn’t expect was a bunch of whiny ass UPS employees crying about how life sucks at UPS but then take the check home every week. You type of people are so lame. I’ve been with UPS for four years, I have preloaders that I enjoy working with, and I am being supervised by a great part-time supe. I hate my work sometimes too, especially, when the flow is out of control or the upper management safety testers are bothering me when I’m trying to load, but what some of you are complaining about is just retarded. If your situation is that bad then just leave.
Not every UPS center is blessed with good people, too bad for you–get the hell out. There are a lot of jobs out there that pay competitive wages. Go work for FedEx and DHL or the Postal Office…same shit, different toilet, though.
It’s just so funny to me, because most of you believe that because your Center is all screwed up that all our centers are screwed up.
And a big fuck you to the preloader/unloader who broke my laptop that I was suppose to recieve today. Learn how to load you bumblefuck.
August 4th, 2006 at 00:17
I fucking hate UPS. Every first attempt they leave these stupid ass yellow slips on my door - EVEN WHEN I’M HOME! I always, ALWAYS ask my asshole UPS guy to leave my packages on my porch or front door but I always, ALWAYS get a yellow slip on my door. Why in the world MUST I SIGN FOR EVERY GODDAMN thing that they ship me? Organic soap? Must sign!! $15 strap for my lumbar bag? Must sign!! That strap was sent from San Diegeo to Virgninia THEN becasuse the fucking idiot driver wouldn’t leave it they shipped it ALL THE WAY BACK TO SAN DIEGO! A $15 piece of merchandise all the way back across the country to the sender - MERCHANDISE THAT I PAID FOR!
FedEx is so much better than UPS. I always request FedEx or USPS for my online purchases - at least they will leave MY fucking packages at MY fucking door when I pay MY MONEY for shit that they can’t FUCKING DELIVER!! Goddamn UPS SUCKS! I’m so glad I found this web site to vent. Thanks whoever.
Fuck UPS. Go FedEx.
August 5th, 2006 at 02:32
I can’t believe how much ups sucks. They are cash hungry bastards with the worst service I have ever seen.
I had something shipped from US to Canada. The value one the customs was about $25. There was a duty amount of $1.97 cents that they charged me $22.81 to collect.
So basically it cost me 1150% of the duty cost to get them to release the package. What the fuck is that about.
Knowing how bad the humped my butt for importing I made 5 orders to be shipped to my friends address in Washington which is a few hours drive.
Out of the 5 orders only 2 made it there. One was delivered accross the street to a WRONG address and they let someone whose name wasn’t on the delivery slip sign and take the package. They admit that that was their drivers fault but now I have to go through a tracing proceedure that is taking forever.
One was sent back for a “invalid address” yet it has the same address that the other 2 packages that actually made in have.
And one just dissapeared. All they have is a tracking number that said it was recieved at their station.
I’ve had way more luck with USPS so maybe consider them if you plan on shipping.
August 5th, 2006 at 04:40
FUCK UPS. What can Brown fuck up for you?
That’s what they are - a bunch of FUCK-UPS.
I take off from work today, wait all day for the monkey ass driver to show up (fucking worse than the cable guy!), I go downstairs to look for the truck and there is a brown slip on the window.
I WAS HOME ALL DAY! WTF are you talkin bout I wasn’t home. Can’t someone fucking pick up a phone and call? Damn.
Oh wait, that’s right, it’s Friday, fuck it if people are waiting all day for a computer and now have to wait a whole weekend, take monday off, and not know when he is going to show, only to get the slip again - literally.
FUCK YOU UPS. BUNCH OF FUCK-UPS.
OH, and fuck you too Ogilvy and Mather. Your advertising sucks. Go fuck yourself Shelley Lazarus. You don’t know shit about advertising.
I’m going to look for where they park their trucks at night and tear those motherfuckers up. See how they like it when they roll around with “fuck UPS” spray painted on their trucks.
August 6th, 2006 at 00:00
I get lots of packages. I buy off the internet pretty much everything I own. Anyways my house must be one of the last on the route because my packages rarely get here before 5:30 in the afternoon. Last package I got was “out for delivery” for a little over 13 hours! From 5:30am to 6:12pm when I got it. The corners of the box it came in were smashed pretty good.
The regular guy who drops of the packages always leaves them which is good. Though if im outside when he shows up and I meet him he seems very unhappy that I get so many packages. Like im inconveniencing him big time. Hes mumbled things to me about it or made noises and faces like heres another stupid package for you try going to a store.
I wish I had one of those centers close buy where you can go pick up your own stuff because I would love to! I wouldnt have to wait around for 13 hours while it said it was on a truck. Then be met with a disgruntled employee.
Don’t get me started on stuff that never showed up…
August 9th, 2006 at 16:55
Some haikus I wrote while waiting all day for the motherfuckin’ UPS truck to show up.
———————————
Wait at the window
Looking for the big brown truck
For hours, days, weeks
Sit at home all day
Where is my fuckin’ package?
Stuck in New Jersey
There goes DHL
There goes FedEX ground again
Down my street, where’s Brown?
‘Arrival Scan’ here
‘Departure Scan’ there
No package anywhere
Sunny day outside
People smiling and laughing
Sit in a brown jail
Customer service
Tells me they don’t know nothing
They really don’t care
Leave for a minute
To get a sandwich to eat
Return to brown slip
Package mis-handled
Contents are warped, smashed. Box has
Sneaker prints on it
Where the fuck is it?
I can only wait so long
Another day gone
Now check the report
Says package was delivered
To somebody else
Fuck UPS!
I can’t stand this company
Big Brown sucks sucks sucks
——————————-
August 16th, 2006 at 09:38
Come on ups, use your fucking brain
i ordered an mp3 player to my house, i go to school, and my parents work, like a normal family, ups tried to deliver to my house 4 fucking times at 12:00 each day, i called every day and told them NOBODY IN THE FUCKING WORLD IS HOME AT 12
they dont deliver in evenings, thats real smart ups, have people pay for your service, and pay to get off work
fucking assholes
August 18th, 2006 at 15:49
UPS is now in bed with Bill Maher?
Go to Amazon.com and watch a few minutes of Amazon Fishbowl.
This is very offensive.
Why do Amazon and UPS feel it is necessary to degrate President Bush?
I bet Fedex would not support this kind of left wing hack.
August 18th, 2006 at 16:49
UPS IS RIPPING US ALL OFF! WE NEED TO STOP THE MADNESS!
Being an Ebay powerseller I have experienced just about all of the same bullsh*t as everybody else…and MORE!
Right now it’s about 4pm and I have been waiting all bloody day for a delivery thats been in town for over a week. Why the hell would they wait all F’ing day to deliver their shit? Fed-ex was here at 8am, Canada Post came at 10:30am. Where The F*** is UPS?
I have been waiting a week because once again UPS is trying to screw me on the customs fee’s. Like they screw absolutly everybody! Seriously….they screw everybody on the customs fees and count on the fact that only 20% of us will fight them and jump through all the friggin hoops! They wanted over $48 customs fees for a $66 Ebay item. After a week of fighting I have got it down to $34. WHAT A RIP-OFF. I have never paid more than $20 for anything throught the postal service.
Of course my other nightmares with UPS include:
- Shipments that are ALWAYS DESTROYED! Your Guaranteed that anything over 15lbs will be destroyed! And it will always be your fault due to inadequate packaging!
- Insured shipments aern’t really insured! Unless the item your shipping is brand new in the original manufacturers packing…they WON”T COVER IT! If they do cover it. You will be asked to leave the package sitting in your doorway where the UPS driver set it down and don’t touch a thing. BUT…it could take up to 3 days for a rep to come and inspect it. Get a grip UPS!
- Insured shipments are usually STOLEN or RIFLED for valuables. I have found that about 50% of my insured shipments ($500up) have been torn open during shipping. Not opened by customs, or damaged by shipping, but hastily ripped open. Including inner packaging!
- A PAPERWORK NIGHTMARE for Shippers. It is unbelievable how fucked up their billing and documentation is! Every invoice they send you will have a different amount. The receipt they give you at the door will never match the receipt they send you a few days later, and the invoice they send you at the end of the month will rarely match anything! I just about had a nervous breakdown at tax time. NEVER AGAIN!
We the people need to take control and STOP THIS MADNESS. Tell everyone you know, NOT to use UPS. DO NOT buy stuff from ebay sellers to ship through UPS.Bitch…Bitch….Bitch!
I am personally going to send a link to this blog to UPS customer service. I suggest all of you do the same!
UPS SUCKS !!!!
August 21st, 2006 at 09:56
Of the big 3, UPS is by far the worst. They’re slow, and God forbid you want to have something delivered to an alternate address. You might as well add 1 week to the delivery time! Also, their tracking system is haywire. The website will tell you one thing and their clueless reps will tell you 3 different things. Get it right UPS! Oh, and why, if my package has arrived, are you letting it sit idle in your service center for 2 days before actually putting it on a truck and delivering it?!! UPS are lazy, bureaucratic scumbags!
If you ship something, don’t use UPS. You’ve been warned.
August 21st, 2006 at 15:15
OMFG!!!!!!!!!!!!!!! UPS!!!!!!!!!!! GET IT RIGHT!!!! The Reps are totally clueless, I call and they tell me one thing, I call again a couple hours later they tell me something else!!!!! EVERY SINGLE PACKAGE I have gotten from them has either been lost, damaged, or has been missorted so I get it two days late. GAH! GEEEEEZZZZ! STUPID UPS!!!!!!! OH YEAH, THE INSURANCE IS A TOTAL WASTE OF $$$, you NEVER get your insurance money!!!!!!!
August 21st, 2006 at 15:17
OH YEAH, THE PEOPLE THERE STEAL EXPENSIVE PACKAGES TOO!!!!!!!
August 21st, 2006 at 15:20
One of my favorite things to do, give the guy in the poop brown UPS truck the finger.
August 23rd, 2006 at 22:37
Just read this please… http://ernsworld.com/?p=142
August 24th, 2006 at 11:27
A company sent me a package to my home address when it should have been a business address. Called the reps (by the way just keep saying “agent” into the phone when they give you that irritating voice system and you’ll get a person) and they taold me all about thier advanced communication system but how they somehow can’t enter the new address into thier computer and no they don’t have the phone number of the local pick up spot because they have this great communications system see…
Fed Ex never had this problem, ever…
Use UPS and place your package in the hands of incompetents.
August 27th, 2006 at 02:44
I wish I’d seen this website before. Yeah–UPS (United Parcel Service) really does suck–’specially if you’re an international buyer. A package was sent to me by ground shipping from California to Canada via UPS worth less than $200 US. I’m now being charged a ‘brokerage fee’ of $35 US extra, even though the UPS shipping fee was paid for. I will never use UPS again EVER. And I recommend anytime you see a product ’shipped UPS’, avoid them like the plague. Ask for a different shipping method for a different carrier, like USPS. The United States Postal Service is infinintly better than UPS. Similar in name, but you won’t be ripped off, gouged for unexpected ‘brokerage fees.’ Duty and taxes maybe, but not brokerage fees. So–save your money and NEVER use UPS and ALWAYS request that people sending you packages that they NEVER use UPS.
August 31st, 2006 at 12:38
Well they just found my package, sitting in a trailer in front of there Deerfield Facility for 2 Days. I will make sure I let the shipper know and hopefully next time they will use USPS or Fed Ex.
September 1st, 2006 at 17:09
This is for all of you that like me got it shoved up your bomb bay by U.P.S.!!!
This is the phone number for the U.P.S. H.Q!!!
404 - 828 - 3219 this office reports to the C.E.O! Pass it around, post it on as many boards and blog’s as you can find! It’s pay back time!Give Them Hell! Just a little gift from your uncle Dragon!
September 2nd, 2006 at 11:47
I have to endorse the sentiment that UPS does truly suck. I had a custom built Gaming PC Rig delivered yesterday from Velocity Micro. I’m not a rich man. I really went out on a limb to buy a nice PC because I’m in the gaming industry and UPS left it on my doorstep where it was promptly stolen. Nice one a-hole! Did you notice, sir, that the box was clearly marked as a PC and that it said “Adult signature required.” Which part of that didn’t you understand? To add insult to injury, when I called UPS to ask why my “Delivered” order online wasn’t delivered, Louis told me that UPS drivers regularly use “their discretion and evaluate whether it is safe to leave a package.” Sorry UPS — but when the package says you need a signature, the discretion isn’t yours to make. Next time I see the UPS driver bombing around our cul-de-sac, I’m going to launch myself in front of the truck and ask him face-to-face why he left my new PC to be stolen. Now I have to go through the whole tracer nonsense. Lord knows when I’ll get my money to buy a new PC. But I’ll tell you this, I will NEVER use UPS again or if I do, I’ll make sure I’m at home, sitting on my porch (preferably with a shotgun; or paintball gun at the very least).
Pissed,
Adam
September 6th, 2006 at 09:19
I have had problems with every carrier there is. What reallly ticks me off with UPS is that I have a package that was miss routed. I tracked it all the way to my City and the package was on the truck for delivery. Some how I never got it and now it was sent to Seattle WA. and I live in the midwest (St Louis Metro), The Package came from North Carolina. I called to complain and asked that the package be overnighted back to me. I was told that it can not be done. All because of a tracking number that can not be changed I was told. What a lame excuse. I was also told a supervisor would contact me and that never happened neither.
My package has now sat idel for a week and is still in seattle. I have had similar issues with all carriers but will only post this about UPS. UPS Customer service thinks UPS stands for yo-U P-eople S-tupid
September 10th, 2006 at 13:25
Article on business identity theft from fraudsters setting up accounts with UPS Online shipping:
http://advertisingindustrynewswire.com/2006/09/10/143_182740
September 14th, 2006 at 21:44
I have been an employee at ups for about 5 weeks now. It is one of the worst places to work and is nothing of what I expected. It is very, VERY unsafe and unprofessional. I am a loader and I constantly witness boxes being destroyed and crushed and ipods out of their boxes, thrown in a container with other expensive gadgets and who knows what they do with them after that…prob keep them or somthing?, frozen dead pigs falling out of boxes and being crushed by dell computers, later to be throw around and played with. I witnessed a driver steal a pig and take it with him on his trip. Fellow employees that have been there for more than a year loose care for there work and have fun stepping on small packages and kicking them in place. When a person is too lazy to pick the package up from the floor it is sometimes just thrown in the garbage. They steal cds from music to operating systems for computers, since they do not go thru the metal detectors. I am staying at this job to gain experience and going to go for a better organized, legit job like fed ex next month. Very sad company here people, go to fed ex unless you want to burn your money.
September 15th, 2006 at 17:08
I spent 4 1/2 hours this week trying to pick up a package from a hub center. I had called monday to arrange for it to remain at the hub for pick up, not to go out on the truck. Tuesday night I went to pick it up, after an hour and a half wait I was told that my package had gone out on the truck. They said I could wait for the truck to come in, but it might not make it back to the hub until 10:30. I left.
I went back last night. After a two hour wait, they finally took my slip with the tracking number and started looking for my package. After another hour they still couldn’t find it. They said it must’ve gone back out on the truck (even though three days earlier I had arranged through their computer system that I would pick it up, and had two nights earlier had complained that it had gone out on the truck anyways).
Despite being cussed out by other irate customers every 45 minutes or so,the sole employee working the counter remained polite, but she seemed to be deliberately moving as slowly as possible, and was on the phone at least as much as she was looking for packages. Eventually her supervisor started helping her, but for some reason when the supervisor started helping they went from averaging finding one package every 10-15 minutes to one every 25 minutes or so. The supervisor was very whiny, and said she had been there since 7 that morning and didn’t like working late. Very unprofessional - she was complaining to a crowd of people who had all been waiting there for at least a couple a hours at that point. Everyone was fuming and just amazed by the total incompetence of UPS. Most of the packages that they were finally finding were for people who had gotten tired of waiting and had already left!
Someone asked the girl working the counter if it was like this every night. The girl said yes, and based on my experience there two nights before that seemed to be the case. After getting the run around from the supervisor as to whether she could even tell me if my package was there or on the truck again, or when the truck was due to arrive,I finally got fed up and left, and never did get my package. I told them just to return it to the sender, ’cause I’m through wasting my time waiting for those idiots to get their act together.
My employer uses UPS and we have been having more and more problems with them - just today they lost a package of ours. Incredibly, UPS makes the USPS seem like a very efficent, speedy, and professional organization. The sooner UPS goes out of business the better, its astounding that anyone is still stupid enough to use them. UPS SUCKS!!!!!!
September 15th, 2006 at 17:25
Here’s something I forgot to mention in my previous rant…I contacted the sender of the lost package today. He said he sent it with no signature required. UPS though seems to think that my signature is required, so they wouldn’t leave it at my doorstep. This is just a stupid $40 item. I’ve ordered several guitars, each costing hundreds of dollars, that did require a signature for delivery, and what did UPS do? They left them at more doorstep while I was at work. FUCK UPS!!!!
September 15th, 2006 at 17:58
Note to “T” (post no. 109):
I worked as unloader back about 25 years ago. I made a point to not crush any packages. If you make the effort you can avoid crushing packages. Sure, your supervisor will yell at you, but fuck’em. YOU SUCK!!!
Note to “nothanks” (post no. 112):
You are completely full of shit. UPS does not ship anywhere near 15 billion packages a day, moron. The didn’t even ship but a little over a fifth of that many in their entire busiest YEAR, 2003. They only average 13.8 million a day, which is less than a MILLIONTH of the number you quote.
Check the numbers out yourself at
http://pressroom.ups.com/pressreleases/archives/archive/0,1363,4390,00.html
Jeez, you just completely pulled that 15 billion number out of your ass. That either makes you a lying scumbag or a gullible idiot. Either way YOU SUCK!
Note to “wilsonfisk” (post no. 149):
Hey Kingpin, you are seriously living in La-La Land if you think that UPS’ service compares to that of Fed Ex or the USPS. The very thought makes me laugh hysterically, you fat ass criminal comic book mastermind gangster,you. Your comment about how we should avoid using the USPS is especially clueless - get your nose out of the funnybooks boy and take a whiff of reality - if you honestly believe that UPS is superior to the USPS— YOU SUCK!
(boy, I never thought I’d see the day I would defent the USPS, but after dealing with UPS, I’ve grown to really appreciate them!)
September 15th, 2006 at 23:54
A few weeks ago I bought a used vacuum hose at ebay.com $20.00US and $20.00US shipping about $46.00CDN and UPS 8 days
to get here so that wasn’t to bad but when the dung beetle said a brokerage fee of $56.00 I thought you blackmailing decaying fungi feeding on flies do you really think I’m that moronic so I told him please send it back. There is no way I’m feeding the larva, yes I lost $46.00 but saved $56.00.
In the future only UPSS and Canada Post.
September 17th, 2006 at 21:56
Fuck ups!!!!
You all need to go to: www.unitedpackagesmashers.com
They got some real shit on ups.
September 18th, 2006 at 06:46
This comes up pretty high on google, so I’m going to put in my two cents. I worked at UPS for a year and I noticed something, when items are insured for over one hundred dollars the items are treated with major kid gloves. Instead of sliding around on the automated box grinding machine with the rest of the crap, insured items are brought around on a friendly little cart and hand placed by a manager into a secure spot at the back of the trailer. They’re likewise unloaded first at the destination.
So by putting in an insurance rate of 100.01 and paying the $1.20 for the insurance you can rather easily make sure what you’re shipping gets there in one piece. Sure, you shouldn’t -have- to do anything special to make sure nobody kicks your box to pieces, but UPS shouts at their employees and overworks them without giving them a reasonable wage. Most employees (myself included while I was there) operated under the principle of ‘the heavier it is, the harder we kick it’.
September 19th, 2006 at 17:57
Man alive! I really hate having to deal with anything UPS. In fact, I hate BROWN. Yup, they lost another one today. I’ve had fine cigars stolen (”disappeared at the hub”), Liquor shipments stolen (”The box broke, so we threw your package away!” Yes, that’s what they actually said at the Roosevelt street hub in Chicago…yeah. Sure. That was $600 worth of Dewar’s Signature Scotch). You know those apes from the old Samsonite commercials of the ’70’s? Well, they all work at UPS.
September 23rd, 2006 at 14:40
if i ever hear the ups customer service automated response bitch i will shoot myself in the head
September 24th, 2006 at 19:50
VMGHJNMFVJ F
September 24th, 2006 at 19:55
I feel all your pain. You ought to try working for those people!
October 1st, 2006 at 18:21
I have been working for UPS for 11 years and since they went public a few years ago they have been treating the employees like liabilities. The stock goes up and down and upper management goes nuts because they are loosing so much money. I hate going to work because you don’t know how they are going to screw you around next.
October 2nd, 2006 at 02:25
Here’s why I HATE UPS…
I ordered a cordless phone off Ebay from somebody in Michigan. When it arrived here (in Ontario, Canada) I went down to the UPS pickup depot (3195 Airway Drive, Mississauga, Ontario, Canada) to pick up my item & pay the customs fees.
After waiting for 30 minutes, and watching that idiot “Harjit” (the UPS employee) come in and out three or four times from the warehouse I knew something was wrong. Finally, he said “I’m sorry sir, I can’t find it.”
I clearly explained to these incompetent assholes that I happen to be someone who travels A LOT!!! Just coming down is not that easy for me. I called them several times before coming down to ensure they had my parcel.
Now I won’t be able to pick it up until Oct. 6/2006. When I called their “customer service” hotline, the lady on the other end was this real uptight bitch who (clearly) needed to get laid. She was the rudest mother-fucker I’ve ever dealt with. While her title states customer service, I received nothing of the kind.
She’s copping an attiude like “Well sir, it’s been at the warehouse since…” blah blah blah “…so we can’t hold it for you any longer”. Finally I just had to give it to her. I told her if the incompetent staff hadn’t lost it, we wouldn’t be having this conversation. It was their fault and they’re copping an attitude with me?! Sorry…I don’t think so!
I happened to have the tracking number on hand and just wanted to check the status of my parcel to make sure she didn’t screw up the order, and it says I didn’t have the funds.
*Deep Sigh* I don’t know why people have to lie. Why did she write that in the notes? Why? Clearly they lost my parcel. Clearly there was a trace put on it (and I’m sure they have that trace in their records). Why lie about it and say I just didn’t have the funds? What good could come of it?
Well….here’s what I’m going to do about it. When I go on Friday to pick it up, one of two things will happen ;
1) They’ll give me my parcel (without any hassels) and I’ll pay them.
2) They’ll give me some other run-around and then I’m going to start the mother of all fights and possibly have to be escorted out of their office by the cops.
Either way, I’ll be leaving happy knowing that I’ve got my parcel or that I’ve made my point.
October 3rd, 2006 at 15:00
UPS is terrible. I can’t tell you how many times they have “misplaced” one of my packages. I avoid using their services at all cost. http://www.bluetoothtester.com
October 3rd, 2006 at 20:43
Here’s what I HATE about UPS. As the wife of an UPS employee, I hear the day-to-day torture they dish out. The latest is that my husband (a 12 year employee of UPS) is about to have over $700 deducted from his paycheck because 4 boxes were stolen from a condo after he left them. His customer has lived at that address for more than 7 years and receives packages nearly everyday. She has requested that all boxes be left at the door and there have never been any problems, until now… how FAIR is that? UPS certainly had insurance to cover such mishaps and to think that my husband will be paying for some gals Kate Spade handbag, 2 sets of hair extensions and some gourmet ketchup really agers me.
UPS employees do make good money, but they do not make enough to personally reimburse for stolen packages. If there is an employee out there that has had a similar situation and can shed some light on if this is even legal, I would really appreciate it.
Do customers even realize that UPS employees are personally paying for stolen packages? How absurd.
October 8th, 2006 at 19:42
My OfficeMax LCD monitor was sent 2nd Day Air to my home address in Kansas City, KS from San Francisco, CA on 9/25/06. The package was last scanned on 9/27/06 and marked as “out for delivery”. UPS customer service was no help at all! It’s 10/8/06 and OfficeMax has put a trace on it but I doubt UPS will find the package. The LCD monitor is on back-ordered too… so now I have to wait for a whole f***ing month before a shipment of LCD monitors arrived to the distribution center. No more UPS for me… ever!
October 9th, 2006 at 14:51
I just had some stuffs sent to me ..I ordered it on 10-04 and it was shipping on 10-5 but I look at the teacking info and I think they fucked this up too..I mean it left LA then?!
Package Progress
Location Date Local Time Description
LOS ANGELES,
CA, US 10/05/2006 3:57 A.M. DEPARTURE SCAN
10/05/2006 12:08 A.M. ARRIVAL SCAN
ONTARIO,
CA, US 10/04/2006 11:13 P.M. DEPARTURE SCAN
10/04/2006 9:39 P.M. ORIGIN SCAN
US 10/04/2006 8:30 P.M. BILLING INFORMATION RECEIVED
Tracking results provided by UPS: 10/09/2006 3:53 P.M. EST (USA)
Lame thing is I am moving on saturday =[
October 9th, 2006 at 22:56
I needed to join in on this , I hate ups so much. I order new wheels and they lost one box for 3 days and then it shows up damage. I was lied to by many of the employees as they pushed me to the side. they claim they will come assess the wheels and replace but I feel that they will just stick it to me in the end. I have no idea what when I will if I will ever get my wheels replace. I have made it my personal mission to ruin the day of as many ups employees as I can till I get my wheels replaced.I will never use them again and will not buy anyhing form anyone who uses ups. I will make it my mission as well to keep as many people from using ups as long as I can do so.
October 12th, 2006 at 23:29
Work 4 Brown
I may have some good news. According to the National Contract, no driver is to pay for any parcels of a value of $100.00, or less (Article 10 Section 1).
Now, I know you stated that they’re attempting to make your husband pay $700.00, BUT the ONLY way they cam legitimately make him pay this higher amount is if the shipper actually paid for the insurance for the higher value, otherwise the default value is $100.00 and he can’t be forced to pay. He needs to get his union rep to verify that this shipment was, in fact, insured. If it isn’t then his union rep needs to get the repayment stopped.
In addition, if he does have to repay, assuming that it was insured, he cannot be formally disciplined for the loss. It can be either the repayment, or the discipline, not both.
October 16th, 2006 at 18:43
Found this on the UPS website.. its quite interesting. Apparently UPS expects each package to be sealed up in a indestructable titanium, steel reinforced, shock absorbing cage
7. PROPER PACKAGING AND LABELLING
Packaging
Considering that UPS operates a high-speed, high-volume, highly automated distribution system, shippers must package their shipments in a manner that properly protects the contents during transportation.
Packages tendered to UPS must be packed or wrapped as to meet the requirements set forth in International Safe Transit Association Procedure 1A (Procedure for Testing Packaged Products).
UPS will not be liable for delay, damage to or loss of goods caused or contributed to by defects in the packaging used by the shipper, or for damage to or loss of the packaging used by the shipper.
The use of UPS-provided packaging is not a guarantee that an item is sufficiently packaged for transportation.
UPS does not provide special handling for packages bearing “Fragile,” package orientation markings (e.g., “UP” arrows or “This End Up” marking), or any other similar markings.
Labelling
Every package tendered to UPS must contain complete FROM and TO details including postal code or ZIP code, contact names, telephone numbers and a UPS Tracking Number.
UPS cannot deliver to a P.O. Box number. Packages require a street address including apartment/ suite/unit numbers and the receiver’s telephone number.
A Rural Route number is acceptable if the receiver’s full name and telephone number are clearly marked on all packages.
October 20th, 2006 at 16:10
Try www.fedex.com. After 15 years of UPS experience I got Fed-Up! I am a happy all Fed-Ex “girl” now. They come when they say, they are careful with my merchandise. There is real people that give real service. On top of everything they cost a lot less. I save from $3.00 to $8.50 per package. My customers appreciate my change to Fed-Ex also. I even have the personal cellphone of my driver and I am able to communicate with him if I need to. When the driver arrives my packages get in the computer system right then and there and my customer gets notified of the delivery and see their tracking number. I LOVE FED-EX!!!!!!!
Sincerely, Gloria Thayer in North Carolina.
October 24th, 2006 at 20:37
I need to find out the Salary/Raises and bonus’s that will be given to UPS or UPS SCS management this year. I think workers need to know this because of the layoffs this year. Can anyone help.
October 28th, 2006 at 21:09
I work at UPS and we really dont care about your packages. We just care that all the packages get on the trucks and that are next day air packages get to you on time. Badow!
November 3rd, 2006 at 14:38
UPS is the most incompetent company on the planet. I work for a major oil company and we’ve sent things and things were destroyed. Most recently, a bunch of posters that we ordered for a meeting was destroyed and UPS admitted it! So now we have to go to the claims dept. Let’s guess how this will turn out.
On a personal note, I had 15 items shipped from a corporate location to another corporate location. All buy 1 made it. The one that was an obvious hanger box. Its a long story, but basically I was being moved and the movers left some boxes. I thought no big deal, I’ll just have the secretary ship them.
Well the box that didn’t make it, had 10-12 very expensive sports coats in them. This package is history. It was scanned into Houston and then disappeared.
My friend said I have a cousin who works there, let me ask. She said, he said its too late. If its missing a label its shipped the NEXT DAY to someplace in Utah. He said its gone.
The secretary didn’t insure the packages. So I will file a claim for a whole $100. The package was almost 4 foot tall and weighed 42 lbs. It was shipped with 14 others that made it. Gee, let me guess what happened when the thieves at UPS found out it was a hanger box. Anything that is shipped in a hanger box must be nice, so let’s steal it.
Don’t ever, ever, ever, use UPS. They are a joke. They screw up all the time. Look at the web site of the photos of stuff smashed up and just stacked everywhere from insiders.
I am so furious. Sure I guess I should have told her to insure that box, but I was busy moving across the f**%&*(%( country and just assumed that a big box that weighed 42 lbs wouldn’t just grow legs.
If you have to use these idiots, don’t send anything unless its in a plain box. Don’t let the thieves at UPS even know what it might contain. They are pretty good at spotting boxes from known stores that carry nice goods. They recognize boxes that carry clothes (hanger boxes) and they can make anything disappear.
I say we find out where they are shipping our goods–someplace in Utah, and put it on the TV. I’m so sick of those lying, stealing, cheating scumbags.
Do yourself a favor and never use UPS.
November 4th, 2006 at 20:41
Insurance? They don’t honor their insurance anyway. It’s a joke. I just lost $400 over their thievery. They sold me insurance. It was shipped in the original box which they utterly destroyed by the time it got back to me. Then they denied the insurance claim. FEDEX is so much better. Now YOU have been warned. If you use UPS it’s your own fault now. Good luck with your future shipping.
November 6th, 2006 at 15:56
Surprised this “oldie but a goodie” isn’t on this site, considering this is another visible sign of UPS’s incompetence.
“Jul 7th, 2005, Citi notifies 3.9 million customers of lost data
Computer tapes with personal information lost in transit NEW YORK - CitiFinancial, the consumer finance division of Citigroup Inc., said Monday it has begun notifying some 3.9 million U.S. customers that computer tapes containing their personal data had been lost.
New York-based Citigroup said the tapes were in a box shipped in May via UPS Inc. from a Citigroup facility in Weehawken, N.J. to an Experian credit bureau facility in Allen, Texas. Data on the tapes included account information, payment histories and Social Security numbers.”
Someone pls sue these moronic idiots.
November 6th, 2006 at 16:24
UPS Corporate Headquarters…
Ups - Corporate Headquarters
55 Glenlake Parkway Northeast, Atlanta, GA 30328
(404) 828-6000
Another poster put the phone number to the corporate headquarters which I called and it works! 404-828-3219. I tried to do a reverse lookup to get the address, but no dice. So I tried the Atlanta White Pages and got the listing above.
November 14th, 2006 at 11:08
True story of how UPS ripped me off when I didn’t even use them!
In 1988 I was just starting out at my new job. I was in my first apartment right out of college. It was in Houston, Texas. One night the security guard beat on my door and woke me up. They had caught some guy stealing the t-tops off of my old 1978 Firebird.
Guess where he worked (if you said UPS you win!). Apparently (this is from his confession)he made a delivery in that area earlier that day, and saw my car. He returned later to steal my t-tops and got caught.
It took me months to get them back, and I had to buy a replacement set while he got jail time and a fine. I also got $125 in restitution.
True story. Still on record with HPD I imagine. Anyway, that’s how I got ripped off by UPS when I didn’t even use them!
P.S. This of course is an indication of the quality of people they hire.
November 17th, 2006 at 18:59
Holy cow…
I ordered a video card from newegg on 11/10 and it was the “guaranteed 3 business day” shipping. Well…the three days came and went, so I thought I’d give them the benefit of the doubt by waiting for a couple days…maybe they had just had a ton of packages so they couldn’t get mine out on time because it’s close to the holidays I thought. I was dead wrong.
I called them and the first rep I talked to said the package should be here today. I told him that that’s what the website said, but the dates kept being changed. He paused for a minute and connected me to his supervisor. SO I talked to her and she asked me whether or not I was in contact with the company that sent me the packages, as if it was their damn fault that ups didn’t know where the damn package was. So I called newegg and they told me that they’d start investigating and would replace my order immediately. So, a couple hours later I decided to take a look at the website so I could see if anything’s changed on the package. I’m in Northern California and the package was from Southern California. It’s roughly a 6 hour drive. I checked the UPS website with my tracking number, and guess what? It said the package was accidentally rerouted to Kennewick, Washington. WASHINGTON. How did an in state package delivery get mixed up and get sent 800 miles north? That’s probably the worst overshoot I’ve ever seen in my life. What really burns me up is that before it got sent to Washington, it was scanned into a hub in Sacramento. 20 Minutes away from me. How do you screw something up like that?
Well…there you have it. The story about how a 3 day delivery turned into a week and 3 day delivery. Guaranteed they said. There’s only one thing guaranteed by UPS. Eventually, they’ll screw you over.
In closing, I should have found this blog earlier. I would have fedexed it.
November 19th, 2006 at 00:24
UPS SUCKS!!!!!!!!!!!
I sent for a package for 2 day shipping…. Comes a month later and said it came on time… Those bastards….
So, i open the package….. Nothing but package peanuts……
Those basterds took out 10k worth of computer parts….
LAWSUIT!!!!!!!
I sued their asses for 100k and ended up wining $126,449.89.
aout 75% percent of that went to my lawyer and the rest went to me… I ened up buying the same parts and ened up shipping it with…. Oh what do you know…. FEDEX MOTHER FUCKERS!!!!!!!!!!…. Well, anyways, i sued their asses and won a shit load a money… Do NOT take their settlement offer…. They offer you about 10% of what the package was worth… HAHA… BIG FUCKING MISTAKE!!!!!!!
So, thanks UPS for giving me $126,449.89!!!!
Oh, and thanks for fucking US (UPS users) OVER!!!
SO MARY FUCKING CHRISTMAS TO YOU!!!!!!!!!!!!!!
November 20th, 2006 at 20:20
I thought i learned my lesson the last several times ive gotten pissed off over UPS. They are slow as fuck, and they are the MOST EXPENSIVE way to ship possible. They have screwed me over more times than i can remember. When i made a couple orders on the internet, i was really pissed off to find that the company i ordered from uses UPS. Well, they just reupdated my delivery time for the 2nd time and its going to take ANOTHER week to get here. If they would have just used FEDEX, my package would have already arrived. I LOVE USPS and FEDEX. They are both class acts. never had problems with them, and they are really affordabe. USPS actually flys their stuff on FEDEX planes because FEDEX is so reliable!!!
FUCK UPS, they suck. they are absolutely the WORST shipping company in the world. eventually they will piss off so many people, they wont survive. I will NEVER use them and i will never buy from a company that makes them my only shipping option. Small business, take that into consideration!!!
November 24th, 2006 at 13:26
UPS suck ! can you belive that they are closed today ?
hell with UPS they lost a customer, I went to FedEx and won’t go back to UPS again,,,,,,,,,,,
November 27th, 2006 at 17:58
THE APARTMENT NUMBER IS MISSING OR IS INCORRECT. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION.
The asshole didn’t even try to deliver because it was raining. Lazy fucking bastard.
November 28th, 2006 at 08:16
wowalm down wouldyou want to deliverinthe rain
November 28th, 2006 at 08:16
wowalm down would you want to deliver in the rain
November 28th, 2006 at 12:52
I wonder how much money UPS lost because of the bone headed decision not to run ground packages on Friday 11/24? I sent a package via FedEx Ground and it took one (1) day to arrive at the destination. They shipped it back to me the following day via UPS. Six (6) days later I am still waiting for it to arrive. FedEx has all of my business, they are cheaper and more organized; it seems they make better business decisions too. I hope UPS loses market share over the years and FedEx makes them show how 2nd rate they really are.
November 30th, 2006 at 14:25
Should be “What Brown CAN’T do for you”. They really need to change their slogan! I am looking at 9 days for a package to be delivered and their tracking information is never current. Tracking still says that it is yesterday!
December 3rd, 2006 at 04:27
I have several packages about 6 coming that i ordeered from ebay and they were supposed to be delivered on 27th of november and thats what customer service told me and online and then in washington we had a snow storm so i could see a delay in shipping but each day i called i was promised it would be there yesterday it was the first of december and i talked to over 6 supervisors and 5 trackign people in one day and they all swore to god it would be here on the first of december so i waited till 8pm and called again adn was told it was never on a truck to be deliver it was locked up in a container to go out next week and there was no notes on the packages saying it had to be delivered like i was told there was and i was also told there was weather delayes but yet the ups guy came to another house 100 feet away from ours and turned around so i wasted everyday last week being told to wait for my package and the i find out they lied to me because it was never on a truck so i hope i get it next week. ups and fedex suck but ups sucks ass and usps is great
December 3rd, 2006 at 17:51
ARRIVED AT UPS. PACKAGE WAS WRAPPED IN PAPER AND CLEAR TAPE. CLERK SAID CAN NOT USE TAPE AND PAPER BUT SHE WOULD PUT IT INA UPS BOX. SHE PUT INCORRECT ADDRESS ON BOX, SHIPPED TO WRONG ADDRESS. I HAD TO PAY 10.00 FOR A CHEAP 3.00 CARDBOARD BOX ALONG WITH MNY 12.00 SHIPPING FEE.
LONGWOOD, FL. UPS OFFICE. I FEEL LIKE I WAS RAPED. I HATE THE UPS AND SO DOES MY FAMILY, NEIGHBORS AND ANYONE I CAN TALK TO. NEVER AGAIN WILL I HAVE ANY DEALINGS WITH THE CROOKED BASTARDS AT UPS.
alvinguy@aol.com 12/3/06
December 4th, 2006 at 21:20
UPS SUCCCKKKKKS!! I have a package that has been enroute for seven days now, from Florida to Washington. I checked the tracking number Friday the 1st and it showed arrived in Redmond, WA. I check it today and it no longer shows Redmond, instead it appears that it has not been updated since it was picked up! I have checked it four times through today. I guess UPS didn’t want me to know that my package will sit in their facility for four days! I WILL NEVER USE UPS if I have a choice. Screw you UPS and your underhanded techniques.
December 5th, 2006 at 16:25
UPS’ strategy seems to be to concentrate on the business that MailBoxes, Etc. and other store front drop shippers have developed- if you look in our yellow pages, you cannot find a UPS drop off site or telephone number that is not one of the UPS stores… Which might be okay, except the UPS stores SUCK too.
Went in to one today with an expensive piece of stereo that needed to be returned. UPS had delivered it to me (yes, the package looked like it had been treated a little roughly). Don’t know if UPS broke it or not. But I get the stereo company to agree to repair it. UPS woman at the store has the unbelievable attitude- She asks me, “just how fragile is this?” Dunno, I say, pretty fragile. “Will it withstand a drop from a three-foot high counter?” she asks. Gee, I don’t know, I hope it doesn’t get dropped. “Well, we won’t ship it unless you can guarantee it won’t get broken if we drop it…” Now my jaw is what was dropping… I ask if she is serious. She is. She lifts a corner of the package and, using some mysterious power of xray vision or other paranormal skill, pronounces the package to be insufficiently protected.
Okay, I say, but it is in the original manufacturer’s packaging and UPS shipped it before. “Oh, you can’t reuse a cardboard box,” she huffed authoritatively. It got worse from there. Needless to say, I shipped FedEx. While I had some trouble with the online stuff setting up my account, FedEx folks were terrific. Supportive and patient. UPS chose the color brown for a reason, folks…. It suits the crappy job they do. Never again for me.
December 5th, 2006 at 18:17
I am fed up b/c of UPS b/c its impossible to get a package delivered.
1) They only deliver M-F during normal business hours (9-5)…who is available to sign then!!
2) If you sign the info slip, they don’t leave the package. Just leave the damn package!
3) If you re-route a package elsewhere, it doesn’t get accepted until three deliveries failed first.
4) If the package goes back to the facility for undelivery, I have to go to ANOTHER CITY to get it. I am in Chicago but have to go to a far west suburb to get a package.
5) Offer delivery to the UPS stores!!
I have avoided items on Ebay just b/c they only shipped via UPS. Let’s all do the same. Ship USPS only!
December 5th, 2006 at 18:23
I am so frustrated with them that I had to call after the first attempt to ship to an alternate address - and guess where they did the 2nd and 3rd attempt - at the original address!!! I called in between each attempt and they NEVER GOT IT RIGHT! I’m SOOOO ANNOYED that they don’t listen and don’t have more convenient pick-up locations! THEY SHOULD BE BANNED! Or at least recipients have the right to request how things should be delivered - NOT BY UPS.
December 5th, 2006 at 19:37
I placed an order with B&H Photo in New York, and decided to upgrade to 3 day shipping. It was supposed to be delivered today, but UPS say “keep checking the website”. How can it take over 12 hours to get from Ontario to Gardena? The answer is simple UPS are a bunch of thieving, money grabbing tossers. They do not care one iota about theie customers. I will never be using UPS for anything ever again. If this is what happens when a company answers to shareholders, I will use USPS from now on.
December 6th, 2006 at 10:04
UPS really sucks (SUXS, in fact); They took my package, got it to Minneapolis, Minnesota, and then have been farting around with it there for for 23 hours and some 33 minutes now. And that’s if the tracking information is even correct! I won’t bother you with the tracking info, as there’s hardly anything to show. Fuck UPS until they get their ducks in a row.
December 7th, 2006 at 21:13
One of the big online retailer shipped my item on Nov. 29th. The source location is southern california and I live in northern california. Instead of shipping to North CA directly, my package has been routed to IL for whatever reason. Today is Dec. 7th and still my package has not been arrived.
Will not do business with them again, never…
December 7th, 2006 at 22:48
OMG… Local driver forgot to leave one of my packages that should be deliverd today. Called 1-800-UPS, and asked rep to call me back from “SV in South San Francisco Facility”.. Never Called me Back and shipment was delayed. ALWAYS!
December 8th, 2006 at 20:41
Every fucking time I expect a package from UPS, it never come on time, and the people at the 1-800 number give wrong and inconsistent information.
December 14th, 2006 at 16:29
UPS driver do not deliver my items to my apt. unit any more. they just keep it in a local station wihtout leaving a info. notice. but this time they just simply sent my package to the sender. I need to call the sender and ask them to deliver it again. it sucks.
December 14th, 2006 at 22:38
UPS sucks. Apparently if I want to go pickup the parcel instead I will be charge extra fees for doing that. I called them and asked them why do I get charged extra if I have to physically drive there, spent extra gas money and walk right to their door, the delivery man doesn’t have to do squat and I still have to pay extra fees. And when I asked them if signature is required on my parcel, the guy said he doesn’t know because the only place that has the information is on the package and not in their stupid computer system. I think UPS is such a sketchy company and I can’t believe they haven’t gone bankrupt yet.
December 16th, 2006 at 02:00
DONT USE FED EX SMART POST
I AM SO MAD. ITS CHRISTMAS TIME YOU KNOW. ORDERING GIFTS FOR ALL THOSE LOVED ONES. WELL DON’T USE FED EX SMART POST IF YOU WANT TO RECEIVE THESE GIFTS. I ORDERED 2 PACKAGES FROM A COMPANY AT THE BEGINNING OF DECEMBER, TO MAKE SURE THEY WOULD GET HERE IN TIME. ONE THEY SHIPPED VIA USPS AND IT CAME IN 2 DAYS, FROM ACROSS THE COUNTRY. THE OTHER ONE THEY SHIPPED USING FED EX SMART POST AND IT TOOK 10 LONG DAYS TO GET. BUT OK IT WAS STILL THE MIDDLE OF DECEMBER SO FINE. NOW ON DEC 9TH I ORDERED FROM A COMPANY THAT IS ABOUT 30 MINUTES AWAY FROM ME. I THOUGHT FOR SURE I WOULD GET THIS ITEM IN TIME FOR CHRISTMAS. ALL THEY HAD TO DO WAS DROP IT IN A MAIL BOX AND IT WOULD ARRIVE THE NEXT DAY. BUT NO NO NO, THEY USED FED EX SMART POST. IT SPENT 2 DAYS IN THIS STATE, 2 DAYS IN ANOTHER STATE, 3 MORE DAYS IN ANOTHER STATE, AND IT ISN’T EVEN BACK IN MY STATE YET. THE ARRIVAL DATE HAS CHANGED 3 TIMES, AND IS GETTING VERY CLOSE TO NOT ARRIVING BEFORE CHRISTMAS. FED EX SMART POST IS A LYING STUPID WASTE OF TIME AND PEOPLES MONEY. I JUST HAD TO VENT
December 18th, 2006 at 18:20
Okay, I ordered a product that was to be shipped by UPS. The package made it from Alabama to Los Angeles in 4 days. It then sat in the UPS warehouse in Los Angeles for 11 days before being delivered to my home Pasadena. But that’s not the funny part.
A guy named Juan called from UPS to schedule our delivery. We set a time and date and luckily, I was off work so I could sit at home for a delivery sometime between 10am and 2pm.
At 2:15pm, Juan called to say the delivery would not happen because they lost/could not find my shipment. Now when I say package, I mean a table and 4 barstools on a pallet. That’s what they lost. Juan said he would call me back and 3 hours later, I called his office because I had heard nothing about our lost shipment.
That was phase 1.
Next, I get a UPS supervisor on the phone. Okay, our shipment has been sitting in your warehouse for 10 days, scheduled a delivery for today and 15 minutes after the shipment is due, I’m called to be told that my shipment is lost. After the assurance that everything that can be done will be done, I hang up wondering how you lose a table and 4 chairs.
The following day, I get a call from Juan “we found your package and we would like to reschedule you delivery?. This call came at 4pm with the addendum of “I’ll be in my office ’til 4:30?. I get home at 4:35, return the call and of course, Juan is on his way to happy hour somewhere.
The next day, I get up and get ahold of Juan. We reschedule the delivery for sometime between 10 and 2pm that day. At 3pm I get a call from UPS. This time it’s some poor unsuspecting co-worker of Juan who Juan tells “call this guy and schedule a delivery time?. I ask the poor guy, “do you realize that this delivery has been scheduled twice now and was lost in your warehouse for 10 days??. He replies, “no, I just got handed this work order with the instructions to call you and schedule delivery?. So this is on Friday. I asked if we could schedule a Saturday delivery since at this point I’ve already takes 2 days off from work. The guy tell me yes, but it would an extra charge. UPS is going to charge me extra to deliver a package that has been lost in their warehouse for 11 days. Needless to say, I’m not paying extra for this.
We finally receive our package the following Monday - 14 days after it arrived in LA.
Just a note. I work in the film business and I have shipped packages all over the world via Fed Ex. In the 10 years I have used Fed Ex, I have never had this type of problem and given the choice, I will always use Fed Ex. I also called the manufacturer I ordered the table from and told them that maybe they should consider using a different shipping service.
December 21st, 2006 at 17:54
UPS - Uneducated Pathetic Scum!!!
Ups not only lost my wife’s Christmas gift, but I’ve caught them deliberately lying twice. First, the service I’ve received over the past couple of years has be consistent - consistently awful! I’ve had the lazy prick who delivers to my house leave packages in a snow bank on the side of the road because it started to snow and he didnt want to go up my drive way. I’ve also received an open and empty package whose shipping label said “10 lbs”; didn’t the idiot think there was something wrong when he looked inside the empty box?
Unbeknownst to the idiot in brown, when he signed off as leaving my package on my porch, I have security cameras on my driveway; he never drove up my driveway. So when the package that was supposedly on my porch went missing, I told his supervisor this but he did not want to hear it. All he wanted to say is that UPS will take care of the lost package.
Lie #2 - I receive a call from the shipper of this missing package saying that UPS contacted them to say they called me and that I said I did receive this lost package. The best part is the number they say the called me at was a misprint in the phone book - its not my number!!! When I called customer service to try and get some answers, the rude, ignorant, crack smoking gutter slut held down a button while I was talking and came back on saying “blah, blah, blah, I don’t care” - I’ll swear on a stack of bibles or what ever you’d like!!! All I could do was tell her what I thought of her and hang up - If I won the lottery tomorrow, I’d buy UPS just to fire all of the ignorant a-holes before selling it to FedEx. Its obvious you need to fail an IQ test, used intravenous drugs, and have spent your teenage years making money on your back in order to work at UPS!
December 23rd, 2006 at 18:21
I’m so glad I found this Web site!! I hate UPS so much that they make my naturally low blood pressure raise. A few years ago I had to send my passport to my study abroad program so they could get me a visa to travel to the country I was going to study in- this was months before the actual trip. So like, time goes by, and I find myself the week before my departure and still no passport. I called up the school and they said they had sent the passport weeks ago. I got the UPS tracking number and called UPS. They gave me, my mother, AND the school the runaround and said they didn’t know what happened, and that they were not responsible. Guess who had to front the money for an express passport AND visa the WEEK I had to leave?? Of course I did!! The school got on UPS’ back and finally the school ended up reimbursing my expenses, and UPS walked away scot free, the bastards. About a month after I arrived in the foreign country, my mom calls me up to say that a dirty, beaten up envelope had arrived at the house with my passport in it. I wanted to KILL them.
Most recently, I had ordered two packages and instead of attempting a second delivery, UPS driver just decided that he would say that we requested the packages to be held at the facility where the trucks go, which is of course miles away. I went to pick up the one package (at this point, we weren’t aware that the second package was also sent back to UPS since UPS never left a note on the door saying they attempted delivery!!!!!!)and of course the bastards never told us that they had another package for us. So of course, two days in a row I had to schlep over to the UPS facility to get the packages. The jerk at the counter was like, “drivers don’t just arbitrarily decide to bring packages back to be picked up by the customer….” I love how he said it was MY fault!! They didn’t even leave the fucking packing slip!!!!
I filed a complaint with the Better Business Bureau (www.bbb.org) and I suggest everyone do the same. I’ve had it with UPS. And by the way, if you go to the BBB to file the complaint, the UPS main facility is listed under United Parcel Service, not UPS - most likely so that people have trouble placing complaints!!!
December 26th, 2006 at 20:06
Ahhhh, why is it so hard for UPS to track packages!!!!! I ordered a camera with next day delivery on the 20th of Dec, and I still don’t have it. I understand that the storm we had in Denver caused everything to stop, but geez the package should have arrived on the 22nd (Friday), and should have been delivered on the 23rd (Saturday). (I only say this as UPS’s website indicated that they would be delivering on Saturday because of the storm). it is now the 26th, and the UPS website just indicates that it arrived this morning, but nothing else. What the hell? 1800PICKUPS is useless, as they can’t/won’t tell you anything. I just have to wait. At this point, I won’t use UPS even if the shipping is free. There are enough frustrating things in this world, and I don’t need another one.
Rant over.
December 29th, 2006 at 04:45
DID U KNOW FEX AND UPS MERGED THEY ARE KNOW CALLED FEDUPS
December 29th, 2006 at 19:00
They don’t deliver on weekends or holidays.
December 29th, 2006 at 20:41
UPS IS THE WORST! ORDERED A TWO-DAY AIR PACKAGE (PD 28.00 EXTRA), TRACKING NUMBER SAYS “ON TIME”, CALLED THE LOCAL UPS HUB TODAY AT 5PM, AND WAS TOLD WAS SITTING ON A SEALED TRUCK AND WON’T BE DELIVERED TILL TUESDAY. TOLD THE IDIOT THAT HUSBAND WORKS FOR FEDEX, HAS WORKED 7 DAYS STRAIGHT, 12 HR DAYS TO GET ALL PACKAGAGES DELIVERED, AND THEY ARE CAUGHT UP, SO WHAT’S THEIR EXCUSE!!?? THEY ORIGINALLY TRIED TO BLAME THE WEATHER, HOWEVER, FEDEX IS CAUGHT UP…. FOLKS, FEDEX IS THE ONLY WAY TO GO! UPS COULD GIVE A **))& ABOUT MEETING THEIR DELIVERY DEADLINES.
December 30th, 2006 at 01:37
UPS is the Grinch that stole Christmas. My 2 year old grand daughter is still waiting for Christmas.
ENGLEWOOD,
CO, US 12/29/2006 7:20 P.M. THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY
ENGLEWOOD,
CO, US 12/28/2006 6:13 P.M. THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY
ENGLEWOOD,
CO, US 12/27/2006 11:00 P.M. ARRIVAL SCAN
12/27/2006 10:40 P.M. DEPARTURE SCAN
12/27/2006 6:04 P.M. DESTINATION SCAN
ENGLEWOOD,
CO, US 12/26/2006 9:28 P.M. THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY
12/26/2006 1:30 A.M. OUT FOR DELIVERY
COMMERCE CITY,
CO, US 12/23/2006 5:00 A.M. ADVERSE WEATHER CONDITIONS CAUSED THIS DELAY
12/23/2006 3:33 A.M. DEPARTURE SCAN
12/23/2006 3:00 A.M. ADVERSE WEATHER CONDITIONS CAUSED THIS DELAY
ENGLEWOOD,
CO, US 12/23/2006 3:00 A.M. ARRIVAL SCAN
COMMERCE CITY,
CO, US 12/22/2006 12:15 P.M. ARRIVAL SCAN
SALINA,
KS, US 12/22/2006 4:00 A.M. DEPARTURE SCAN
COMMERCE CITY,
CO, US 12/21/2006 1:00 P.M. ADVERSE WEATHER CONDITIONS CAUSED THIS DELAY
12/21/2006 8:00 A.M. ADVERSE WEATHER CONDITIONS CAUSED THIS DELAY
SALINA,
KS, US 12/21/2006 8:00 A.M. ADVERSE WEATHER CONDITIONS CAUSED THIS DELAY
12/21/2006 6:13 A.M. ARRIVAL SCAN
KANSAS CITY,
KS, US 12/21/2006 2:14 A.M. DEPARTURE SCAN
COMMERCE CITY,
CO, US 12/21/2006 12:01 A.M. ADVERSE WEATHER CONDITIONS CAUSED THIS DELAY
KANSAS CITY,
KS, US 12/21/2006 12:43 A.M. ARRIVAL SCAN
DORAVILLE,
GA, US 12/20/2006 8:26 A.M. DEPARTURE SCAN
DORAVILLE,
GA, US 12/19/2006 7:40 P.M. ARRIVAL SCAN
GAINESVILLE,
GA, US 12/19/2006 7:04 P.M. DEPARTURE SCAN
12/19/2006 5:10 P.M. ORIGIN SCAN
US 12/19/2006 1:10 P.M. BILLING INFORMATION RECEIVED
Tracking results provided by UPS: 12/30/2006 12:29 A.M. EST (USA)
PACKAGE #2
Rescheduled Delivery: 01/02/2007
Shipped to: LITTLETON, CO, US
Shipped or Billed on: 12/18/2006
Service Type: GROUND
Weight: 60.20 Lbs
Package Progress
Location Date Local Time Description
ENGLEWOOD,
CO, US 12/28/2006 5:18 A.M. OUT FOR DELIVERY
12/28/2006 3:00 A.M. ARRIVAL SCAN
COMMERCE CITY,
CO, US 12/27/2006 11:53 P.M. DEPARTURE SCAN
COMMERCE CITY,
CO, US 12/23/2006 8:43 P.M. ARRIVAL SCAN
COMMERCE CITY,
CO, US 12/20/2006 8:00 A.M. ADVERSE WEATHER CONDITIONS CAUSED THIS DELAY
SALINA,
KS, US 12/20/2006 8:46 A.M. DEPARTURE SCAN
12/20/2006 8:09 A.M. ARRIVAL SCAN
12/20/2006 8:00 A.M. ADVERSE WEATHER CONDITIONS CAUSED THIS DELAY
LENEXA,
KS, US 12/20/2006 4:08 A.M. DEPARTURE SCAN
12/20/2006 3:21 A.M. ARRIVAL SCAN
EARTH CITY,
MO, US 12/19/2006 9:49 P.M. DEPARTURE SCAN
12/19/2006 7:12 P.M. ARRIVAL SCAN
DORAVILLE,
GA, US 12/19/2006 10:34 A.M. DEPARTURE SCAN
DORAVILLE,
GA, US 12/18/2006 10:10 P.M. ARRIVAL SCAN
GAINESVILLE,
GA, US 12/18/2006 8:18 P.M. DEPARTURE SCAN
12/18/2006 6:20 P.M. ORIGIN SCAN
US 12/18/2006 1:15 P.M. BILLING INFORMATION RECEIVED
I am flying to Colorado on the 4th. Let’s see who gets to see my grand daughter first. I think these people are actually punishing us because we dare ask where the packages are. Christmas is long gone. The snow comes and comes and UPS announces they hired extra people. They give me some sob story about working long hours, hiring rental trucks etc. If this is the case why are these packages being missed and whatever else. I am so upset I cannot even think straight. I cannot believe that I paid almost $200.00 to send packages by donkey mail.
Thanks to those of you who posted the corporate number. Did you know the customer service AGENTS, don’t have it.
hmmmmmm. UPS Christmas is over!!!
December 30th, 2006 at 17:47
UPS is completely useless. I ordered a package on the 15th of December and it has still not arrived. I called the mindless monkeys to see if I could save their wuss drivers the horror of the snow everyone else seems to be able to deal with and pick the damned thing up myself. They have no way of knowing exactly where it is…on a truck…on a dock…buried in some ditch.
I will never use them again, period.
FedEx is the only way to go.
January 1st, 2007 at 14:18
As a driver, now that Christmas is over, allow me to tell you the rest of the story. I agree with you about wondering how UPS can still be around, but I do believe that there is plenty of blame to go around.
You claim to want your package, yet make no effort, or provision to get it. Your driveway is five miles long and so overgrown that you can’t even drive your Yugo up it, yet I’m supposed to drive my truck up it, or if I walk it, your attack dogs are running freely. If I get bit, I should’ve known better than to go inside your yard. If I spray them, you get mad at me, because we all know your dogs don’t bite. If I make it to your door, alive, there’s no place for me to leave your package, or can’t because you’ll calim that you never received it as I see it on your front room coffee table. When you leave a note requesting me to leave it with your neighbor, you neglect to ask them, or to ask them to be home. And since they aren’t home, I have to go through yourfive mile predatory jungle a second time just to leave an attempt notice on your door that you’ll claim you never received.
All this takes time. Try this 100 times a day, not to mention doing pickups. But that’s ok, I’m just a IV drug user that has no concern about customer service, because after all we all know I don’t even have a high-school education and can’t get a better job than to get reamed by selfish arrogant people who think their dog’s pile smells better than we drivers.
Bottom line. You think we’re bad, try delivering a package to you.
January 2nd, 2007 at 21:07
We have a BUSINESS and ***PAY*** for Daily Pickup. There is NO WAY I can get those M*th*r F**kers to do daily pickup! The only way I can get our packages shipped is to TAKE THEM to our local UPS Store!
Here’s the catch — UPS WON’T give you shippers rates unless you have “daily pickup”. However, getting the Bastards to actually pick up is impossible!
January 3rd, 2007 at 12:52
Yeah. Big Brown doesn’t give a shit about anyone. I sat outside my house yesterday for THREE hours waiting for the guy to show up, then finally went upstairs and tracked the order online. APPARENTLY, he tried to deliver it WHILE I WAS OUTSIDE WAITING. So I went to the local shipping depot and asked for my package, and got a smartass attitude from some uneducated, toolish whore who informed me that I must be LYING about waiting–I told her there was no fucking InfoNotice, they never came.
Oi. I hate UPS.
January 3rd, 2007 at 14:33
I DON’T EVEN KNOW WHERE TO BEGIN. LETS JUST START WITH A PACKAGE I WAS SUPPOSED TO RECIEVE 3 YEARS AGO, I GUESS I’M NOT GONNA GET IT. THEN THERE’S THE CLUTCH I ORDERED FOR MY CAR 3 MONTHS AGO, THAT I FINALLY HAD SENT BACK TO THE SHIPPER WHEN THEY FOUND IT. I CANT EVEN TALK ABOUT THOSE FUCKS ANYMORE. I ORDERED THE CLUTCH AGAIN YESTERDAY AND REQUESTED IT TO BE SENT VIA DHL GROUND(3 DAY ESTIMATED TRANSIT TIME), AND HERE I AM THE NEXT DAY WITH IT ALREADY INSTALLED IN MY CAR. I’VE HAD FEW PROBLEMS WITH FED EX, BUT THE COUPLE SHIPMENTS THAT I HAVE HAD SENT THROUGH DHL HAVE ARRIVED EARLIER THAN EXPECTED, AND THEIR RATES WERE BETTER. HAD TO CALL DHL CUSTOMER SERVICE FOR ONE OF THE SHIPMENTS, BUT IT WAS MY OWN FAULT, I FORGOT TO PUT IN A STE # WHEN I PLACED THE ORDER, BUT THE CALL TOOK LESS THAN 5 MINUTES, AND I ACTUALLY SPOKE WITH SOMEONE HERE AT THE ALBUQUERQUE OFFICE. MUCH TO MY SURPRISE THEY MADE ANOTHER ATTEMPT TO MY LOCATION THAT SAME DAY AND I RECIEVED THE PACKAGE. dHL IS NOW MY PREFERRED CARRIER AND IF I CAN GET IT THROUGH THEM ITS FED EX. IF UPS IS MY ONLY OPTION, I’LL DRIVE TO WHEREVER ITS COMMING AND PICK IT UP DIRECTLY, SURE IT MAY COST A COUPLE HUNDRED $ FOR GAS, BUT AT LEAST I KNOW I’LL GET THE PACKAGE.
January 6th, 2007 at 03:01
My son sent his sony psp(little hand held video game) to Sony for repairs around the 5th of December, they replaced it and sent it back… by UPS. It was sent 3rd day select on the 28th of December.I’m not in the mailing business but I would assume that your package will be there in three days. Today’s the 5th. no package. Nine days and these “delivery specialists” can’t manage to hand over a one pound package. We’ve called at least 5 times over the last two days that they’ve had it and just got the run around.The morons put it on a truck and drive it all around the city all day then take it back to the shop. We told them “keep it at the shop, we’ll pick it up” they say they’ll have the driver call us and do that but apparently it’s too much for these idiots to handle. They told my son it was going back on the truck at 6:00 am this morning and we would deffinatly have it by no later than 5:00pm. We checked with them at 7:00, and 8:00 and were told the driver was still out but he would call us if he is unable to deliver it and we could meet him back at the shop to pick it up. At nine I was told that the shop closed at 6:00 pm and would not reopen until Monday. Pissed off bad at 9″55 pm, I called Ups again and a very nice, polite lady said she understood completely and if I could hold for a moment she would put her superviser on . She then stuck me on hold and let the clock run out to 10:00 when they close,hung up on me and switched to an automated phone message when I called back. It’s not that the package is all that important, it’s not that we must have it, it’s the lying straight up to me, blowing smoke up my ass, saying they’ll do things that they have no intention of doing, because NOBODY’S accountable for shit and they know there’s not a damn thing I can do about, it that really makes me want to lock them naked in a trunk with a bunch of starving weasles.
January 6th, 2007 at 10:32
I used to work for UPS until I got injured. I notified my supervisor and he basically told me to f myself and get back to work. When I came in to give them my notice of injury;They
started freaking out on me and telling me there was no injury report filed internally by the sup. i notified and that was my fault and a bunch of other B.S. basically telling me I wasn`t injured and I was just a bad employee..All in an attempt to just get rid of me instead of dealing with the fact i got injured..dont get injured you lose your job.
I never did; but UPS employees do smash your stuff and lose it; and then dont give a S#!T on purpose because they
hate their job..this is true even amongst the management.
and thats UPS`s bottom line..to tell you that we care and
then when you turn around we smash yur s#!t just for fun.
If you`ve been there a while and maybe got a promotion.
you know the routine better than any1 pretend like you care,
then smash some stuff while no1 looking cuz yur mad yur not president of aruba and stuck at UPS..then if someone gets mad stick with the P.R. approach of we have no idea what happened and deny responsibility all the way to yur front door…even though i didnt smash it or lose it I still dont
care..Ive got other problems like hiding my busted back to
keep my job..haha you got yur stuff smashed
January 9th, 2007 at 19:49
THE PACKAGE IS DELAYED DUE TO EMERGENCY CONDITIONS BEYOND UPS’ CONTROL
3 days of shoveling my driveway 2 lanes wide and less than an inch of new snow and that’s what I get from UPS? They didn’t even try, just drove right by, not even slow.
I tried shipping with them once through eBay. I kept getting an error that said “try back later” so I did. 20+ times. No biggy right? Technology isn’t perfect after all… what made me decide never to ship with them again ever? When 20 “welcome new customer” packages arrived at my house and get this… I never did get the package shipped.
UPS SUX.
January 10th, 2007 at 00:24
Hey, I got my package the same day!
Here’s the trick, at least for me… the UPS staff in our city are very nice folks and even they realize how rotten the UPS corporate policies are so here’s the trick!!!
Next time your driver shows up ask him real nicely for the voice phone number to your local office. They don’t publish this, but my delivery guy winked and said, “hang on to that”.
So anyway, it was hard to get that number, took like 3 hours! … but when I finally talked to them she contacted the driver and he met me at the bottom of the driveway. He even showed me why he couldn’t get in and explained that he’d gotten himself stuck several times pushing it at other places in my area.
So anyway… kudos to the local folks in my city. They turned around what began as a real headache.
OMT, my driver said he was saving all the “walk ups” for the next morning so I woulda got it the next day anyway.
January 17th, 2007 at 00:27
fuck these cocksucking homo’s… here in vegas they are all lazy pieces of shit, but what makes them more ’special’ is they don’t scan the boxes so they’re never responsible
January 17th, 2007 at 23:38
Here is what i will say about my tenure with UPS Freight ….the managers…wait a minute, so-called “managers” didn’t know how to manage and nor did they know the damn alphabet. Always pissin me off…didn’t care about the employees…they would tell u one thing that would get u in trouble and when u call them on it, they would be like, ” i dont know what ur talking about”…would find a way to screw you if they had the chance…all I got to say is (this doesn’t go out to the drivers…I miss the hell outta u guys) F*** the upper management that works in the LATHROP,CA terminal!! You got a tore up lookin’ Gary Coleman wannabe and a goofy ass white guy who sucks major cock to get up the ladder, “trying” to run the terminal now and I hope that they get the f***in’ shaft one day!!…all I know is one thing is for sure, the freight division of UPS is ALL F***ED UP!! F*** UPS FREIGHT!!
January 21st, 2007 at 23:22
UPS sucks the biggest cock ever
January 23rd, 2007 at 12:45
Don’t ship UPS! I had a 5lb package sent via UPS ground. Scheduled delivery on the 22nd, shipped on the 17th. It could have made it here Friday afternoon but package was held over in Nashville for over twelve hours. So it was going to be delivered on Monday.
Not! Tracking says it was “out for delivery” at 6am. At 5pm I get an exception: “THE PACKAGE IS DELAYED DUE TO EMERGENCY CONDITIONS BEYOND UPS’ CONTROL”.
I call and ask what happened, get my tracking information spilled back to me verbatum. I actually receive the promised call back - The package is out for delivery today.
I go back to the tracking website and magically it is listed as out for delivery since 4am. My ass! It wasn’t “out for delivery” before I placed that call…
Will I get the package today? I sorta doubt it.
January 31st, 2007 at 19:25
UPS always seems to deliver my packages in very very poor condition. A few even looked like they used them as footballs. I always used UPS since it was within walking distance but when a friend showed me www.shippingsidekick.com and I realized that the other options were usually cheaper I realized it was worth the drive to not only save money but get the package there unharmed. I no only ‘go brown’ if I absolutely have to or if there is a huge price difference.
February 2nd, 2007 at 10:32
I work for UPS. I am a operations supervisor in Cincinnati. I hate my bosses. They don’t know what they are doing (Jim Murray).
February 2nd, 2007 at 21:13
UPS Fucking blows major fucking assholes! They LIE!! Their shit bum web site indicates that the driver attempted delivery at my home today…but you know what it snowed all day where I live…no tire tracks, no shoe prints, nothing. That’s becuase they didn’t come. Yo, driver…look, it’s your business if you spent an hour wacking off in the woods somewhere or dorking some pig on your route…but shit, dude…don’t fucking claim you went somewhere you didn’t. UPS isn’t open on Saturdays? What the fuck?? Are you a global shipping company or not? Commerce doesn’t fucking stop on Saturdays you fucking tools. You are called BROWN because you are SHIT!! I hope FedEx wipes you off the map you fucking cornholes! Suck the farts and liquid shit from my poised and rigid corn bung. FUCK YOU!!
February 2nd, 2007 at 21:59
Tracking Number: 1Z F19 52Y 03 9592 *** *
Type: Package
Status: In Transit - On Time
Scheduled Delivery: 02/02/2007
our package is in the UPS system and has a rescheduled delivery date of 02/05/2007.
Tracking Number: 1Z F19 52Y 03 9592 *** *
Type: Package
Status: In Transit - Rescheduled
Rescheduled Delivery: 02/05/2007
NICE THANKS A LOT YOU FUCKING PRICKS. I love waiting for the UPS Guy that never shows. Now i’ll get a fkn notice at my door saying that I have to pick up the package at the UPS center which is 20 miles from my house on a day I get off work before they close the doors. FUCK YOU UPS COCK SUCKERS
Invalid security code. Press your browsers back button and try again. wtf
February 5th, 2007 at 13:32
Wow, looks like nobody likes ups. I work there, and don’t think it’s that bad, it’s just really monotonous work. All the drivers at my facility seem to be good workers who care about their customers packages just because they don’t want to hear their shit later. Management really doesn’t give a shit about drivers, but everyone here uses the union to their advantage. A lot of the drivers I work with are assholes, but the customers wouldn’t know it.
I honestly wouldn’t really trust any UPS driver who posts a negative comment just because from my experience, they tend to bitch about everything.
February 5th, 2007 at 17:03
I just took the time to read all the postings to get the corporate phone numbers .Its at are at 156. Here it is again 404-828-3219 and 404 828-6000. Just on this blog alone ..and by the way I am on hold for third time with UPS today … Three complaints in two weeks . All shipped to me . They just left a shipment of electronics from China belonging in another town on my step rang the bell and ran …… they left a very very valuable painting on my doorstep ( no sig) and my neighbors Christmas present from me was addressed to her …but left for me . When they were called back they were nasty and belligerent . However I am grateful I read this blog ….now I wont waste my time calling UPS . I will instruct ALL our clients (a 25,000 base) and all our vendors to use Fex Ex …even USPS and DHL .Hit the pocketbook …its far better than all the anger . I will save someone else some time …here are the stats for UPS “customer care”…..174 VERY VERY negative postings by customers ( your life blood ) …44 by current and past employees…12 by UPS defenders ( supervisors ) 12 Weirdos and 3 luke warm good comments from customers . Got a FLASH all you 90K UPS workers out there …your jobs dont come from management …they come from customers ( satisfied customers ) No cuatomers …no jobs. Do the math!!!!Hope your math skills are better than your reading and people skills .
February 12th, 2007 at 01:24
Here’s my “UPS Sucks” story:
http://chuck.goolsbee.org/archives/278
Never again.
–chuck
February 12th, 2007 at 14:13
WHAT THE FUCK IS THIS? go read a book.
February 17th, 2007 at 21:40
UPS Sux
I ordered US $600 worth of camera lenses from Shenzen in China. The package was sent, registered with clearing agency in Perth, released by clearing agency, was in transit for delivery. The package never arrived, infact UPS denied that the package even entered Australia.
So apparently with all these scans, registrations and releases, the package wasn’t actually physically scanned, allowing them to deny responsibility for it . This is a complete lie. UPS were trying to tell me that the package was never there, and that the clearing agency, never cleared the package. How can you clear a package that doesn’t exist?
UPS are a rouge corporation that have no moral concern about anything. This is yet another example of carelessness, and yet again proves the corrupt nature of people working in the transit / flight industry.
February 22nd, 2007 at 12:23
F-U-C-K-U-P-S
WHAT CAN BROWN DO FOR ME??? THEY CAN LICK MY BALLS AFTER THE HEADACHE AND INCONVENIENCE THEY’VE CAUSED ME… PAID FOR NEXT DAY AIR SHIPPING; THREE DAYS PAST THE SCHEDULED DELIVERY DATE AND MY PACKAGE STATUS NOW SHOWS AND EXCEPTION. THESE DEUCHEBAGS THAT WORK THEIR 800 LINE MIGHT AS WELL BE ROBOTS THAT HAVE 3 STANDARD RESPONSES… I CAN’T HELP BUT LAUGH AT THE IRONY OF ALL THESE NEW UPS COMMERCIALS… THE FUCKTARD THAT DRAWS ON A WHITEBOARD SAYING STUPID SHIT LIKE, “IT’S RELIABILITY W/ UPS”…AND WHAT DOES THAT MEAN TO ME??? UPS RELIABILITY IS AN OXYMORON SINCE I’VE EXPERIENCE NOTHING BUT FUCKUPS IN THE ATLANTA AREA…
February 22nd, 2007 at 20:25
Ok, here is another example how UPS sucks. I ordered an item from New York to arrive in LA. I ordered on the weekend but the item didn’t ship until Tuesday because of the holiday. No problem, I chose “3 day select” so I figured the package would make it by Saturday at the latest. So here it is Thursday and I see that my “3 day” delivery is now going to take 6 days because their is a “rescheduled delivery date.” HELLO, DID ANYONE ASK ME IF I WANTED TO RESCHEDULE DELIVERY??!!
But as you can see, the package has arrived into Ontario (a suburb of LA). So WHY THE FUÇK is it going to take until Monday the 26th for delivery???!!! Ok, I can understand if the package was delayed somewhere in the midwest. But it’s right here, in LA!! Oh and forget about going to the Hub and picking it up there. Even with all their high tech sh!t, they couldn’t find their a$$holes let alone my package.
our package is in the UPS system and has a rescheduled delivery date of 02/26/2007.
Tracking Number: 1Z E6W xxxxx 5836 896 6
Type: Package
Status: In Transit - Rescheduled
Rescheduled Delivery: 02/26/2007
Shipped to: LANCASTER, CA, US
Shipped or Billed on: 02/20/2007
Service Type: 3 DAY SELECT
Weight: 2.10 Lbs
Package Progress
Location Date Local Time Description
ONTARIO,
CA, US 02/22/2007 3:58 P.M. ARRIVAL SCAN
DES MOINES,
IA, US 02/22/2007 2:37 P.M. DEPARTURE SCAN
DES MOINES,
IA, US 02/21/2007 10:16 P.M. ARRIVAL SCAN
PHILADELPHIA,
PA, US 02/21/2007 4:02 A.M. DEPARTURE SCAN
PHILADELPHIA,
PA, US 02/20/2007 11:58 P.M. ARRIVAL SCAN
MASPETH,
NY, US 02/20/2007 10:01 P.M. DEPARTURE SCAN
02/20/2007 8:07 P.M. DEPARTURE SCAN
02/20/2007 9:58 A.M. ORIGIN SCAN
US 02/20/2007 9:02 P.M. BILLING INFORMATION RECEIVED
February 24th, 2007 at 13:46
Here’s a follow up to my earlier post, still no package. Originally, the package delivery was “rescheduled.” Then it said that the package was at a local hub ready to be delivered on Friday (yesterday). Now it says there is an “EXCEPTION” (saturday).
WHAT THE FUCK IS AN EXCEPTION? IF I DON’T GO TO WORK TODAY AND MY BOSS ASKS FOR AN EXPLANATION, SHOULD I TELL HIM I HAVE AN “EXCEPTION?!!!”
IF I CAN’T PAY MY CABLE BILL THIS MONTH, SHOULD I SEND THE PAYMENT STUB WITH A NOTE SAYING “EXCEPTION?!!!”
I have discovered that “exception” means: Stupidity, incompetence; lacking in the ability to comprehend basic skills necessary to function as a human being; feeble mindedness.
Example:
ONTARIO,
CA, US 02/24/2007 7:53 A.M. AN INCORRECT ROUTING AT A UPS FACILITY CAUSED THIS DELAY;THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
Hey assholes, why don’t stop fucking around on a white board making stupid childlike drawings and instead focus on improving your shit hole company!
FUCK YOU, UPS COCK SUCKING BITCH ASS MOTHER FUCKERS!
February 27th, 2007 at 15:34
UPS is shit brown for a reason. As sure as the sun rises in the morning, they will botch any delivery attempt, anywhere, anytime. I beg for people not to use them. Beg. I know that I will never see my package, I will plead on the phone with them to keep it in one place just so that I may retrieve it, and of course, when the moment comes that I stand in the hellish west Houston St. Manhattan shipping center and face one of their angry, dissatisfied, self-hating employees, I am told that my package is not there, despite what they promised.
How can a company like this continue to exist? Seriously! I have been to courthouses in the Bronx, hospitals in Brooklyn and jails in Texas that are superior in atmosphere, competence and service.
Any decrease in profit or shares for this company is well-deserved. And judging by the posts left by former/current UPS employees, it seems that the apple is rotten to the core.
February 28th, 2007 at 11:26
You customers are a bunch of whiny ass pricks who don’t know the first thing about shipping a package! You all think you are the only fucking package on that whole damn truck?? I beg of each and everyone of you to do that job for just ONE day! All the time I would hear “Oh I was home all day and you never came> Bullshit, I was there, you either don’t have a working doorbell/took a shower/ ran to the store/ or were beating off and couldn’t zip up quick enough! Sorry I didn’t get your porn delivered right the first time. Ship with Fedex or DHL as often as you use UPS and no doubt you’ll be bitching about them. And don’t even tell me that the USPS is better because when I mail a letter it takes 3 days to get to the other side of town. And yes there are packages that get damaged or open up and we have employees that don’t give a crap and managers that shouldn’t be managing a fantasy football league but we deliver over 15 million pkgs a day! Percentage wise it’s a pretty decent record if you look at all the numbers. So the next time you feel like bitching about your stupid ass package that was late/crushed or whatever you’re crying about… Shove it up your ass until you’ve spent one day in JULY or December in that package car which gets the same amount of heat as 3 candles and has no air conditioning and is loaded with your precious cargo from front door to back. Ask yourself this: Whens the last time you had afat UPS driver deliver you a package? Probably not recently since we run all the fucking time busting our asses to get you you’re lastest piece a bullshit so you don’t have to leave your house and can sit all day on your computer downloading porn. Fuck OFF!!
February 28th, 2007 at 11:53
Michigan. I own a company and needed some packaging artwork done for our product. We submitted the artwork to the printer and it was done overnight. It got to UPS on a Thursday and I check the tracking info and find out it is taking 7 full business days to travel from California. This is not a TV or 100 pounds of barbells, it is 100 sheets of paper 4″ X 6″!
How the hell can they charge us $10 to ship 8 ounces of paper and take 10+ plus days! I know they do not count weekends, but the rest of us do! American businesses need to realize that they cannot be compete using UPS.
If it had to go to NY it would have been what, two weeks?
The customer service center e-mailed a response to my complaint and said. “Next time choose our overnight delivery option.”
What the F? UPS’s answer is to spend $30 dollars more!?!?
Next time I am going to ask for USPS shipping. Someone has to convince these morons they need to work the weekend like the rest of us. Lazy bunch of bums.
February 28th, 2007 at 18:27
I run a PC Business and have been using UPS for over 1 year to send PC’s.
Had only 2 damage cases last year. But, delivery was always on time and I liked them.
But, this year, they are constantly screwing me up! Sent 3 PC’s. Each took 5 days to deliver rather than Next Day Delivery! WTF? What’s wrong with them this year?
Tried DHL last year, Jeez, they r even shit! Sent 3 - all 3 seriously damaged!
TNT seems my best bet at the moment but not too comfortable with it as well cos my friend TNT is explosive like TNT to Parcels!
Wish I could use Royal Mail as they r the best in my experience but each time I don’t want to take my parcels to the Post Office.
It is a real shame that UPS now r crap!
February 28th, 2007 at 19:29
Ups is the most lame shit ever!!! I ordered a game a couple days ago with overnight shipping ($10 extra) and the motherfuckers gave me it three days after it and they won’t give me a refund.
February 28th, 2007 at 22:39
For all of those people saying the UPS driver made an attempt on your package but you swear up and down that he did not, you are probably right. These guys have a certain amount of time they can work, and they have to make an attempt on EVERY package. So if their time limit is almost up and they cant finish thier work, thats when they start scanning all the packages they cant deliver as “attempted delivery”. This really isn’t their fault, so dont be mad at them. Its the managment here at UPS, they put so much work on these guys just to save a buck.
Other then that, UPS is a crazy ass company to work for, the shit that goes on there is unreal.
Richmond, VA
March 13th, 2007 at 16:31
Iam working in UPS in europe, this whole company is a big joke! Couple of days ago we got shipment heading to caraibean, after couple of days delay we finally deliver package to the address in Iceland! (why not Iceland its a nice place too)! When customer rang us asking “Where the **** is my consignment and why the **** is in iceland not in the company in caraibean, we told him “Well, maybe this company have a branch in Iceland?” What ELSE brown can do for you?
April 26th, 2007 at 08:20
Ohh, this blog is just great! Let me add my horror story.
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October 31st, 2007 at 21:49
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December 15th, 2007 at 03:57
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October 21st, 2009 at 19:32
I am sitting here right now waiting for an answer from UPS regarding YET ANOTHER lost-misdirected-undelivered package. I paid Next Day AirSaver fees of approximately $85 for a parcel to be delivered today by the guaranteed 3PM delivery. The package showed an “out for delivery” scan from Doraville, GA at 7:26AM. I called at 4:30PM long after the regular UPS delivery had been made and was told that Next Day AirSaver IS NOT (we’ll just ignore the website) guaranteed and that they had until close of business for commercial deliveries. I called back at 5PM and was told they meant the posted hours on our business (which is 8PM). First, how do they even know what our hours are? Second, the website clearly indicates a service guarantee! We called back at 7:45PM because it was now dark and obvious to anyone that there would be no delivery. The new story: the package was never even on the truck. So, why no exception scan…or anything?!!! In typical UPS fashion they all claim that there are no notes of any previous calls and that a supervisor (I’ve never had anyone call me back) would call us back in 30 minutes. That was almost any hour ago.
This was a direct marketing sales piece which was under a time constraint. While I understand the UPS policies basically give us no recourse in this matter, we are now unable to send out this item until tomorrow or the day after and will probably miss our target date making the whole thing both moot and expensive. We won’t even been offered a refund of the shipping fees.
We quit shipping with UPS several years ago due to similar problems, but were at the mercy of a vendor on this one. I wouldn’t allow these asshats to ship my dogs turd across the street.
October 21st, 2009 at 21:26
There is a UPS manager in the Sacramento region who has made it painfully clear where he stands. He verbally beats employees into submission. The treatment for his supervisors is no different, and he avoids discipline by having his underlings carry out his unstructions then leaves them out to hang when the sh*t comes raining down.
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I’ve personally witnessed Joe tell a customer that the package is on the driver’s truck and will be delivered that day, and if it’s not delivered he will hold the driver personally responsible. Yet, I found the package under the belt and brought it to Joe’s attention. The package was sitting open and on his desk while he lied to that customer on the phone.
He is abusive and I won’t be surprised if one of his employees snap and bring violence to the work place. This is no way to run an operation, and I’ve recently left the company to pursue another path in life.
I feel sympathy for all of the hourly drivers, and wished I could have expressed that while I was there.
Joe Kuhn lives here
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Yuba City, CA 95993
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